Field Service Representative I

Field Service Representative I - OCONUS UAV SystemsDZYNE Technologies is building a highly skilled team that thrives in the operation and support of Unmanned Aircraft Systems in a rapid development environment where aircraft progress from design, fabrication, assembly, and flight in a short period of time. The successful candidate will be a highly organized self-starter who has direct, hands-on experience providing subject matter expert support to operating customers. Field Service Representatives (FSR) at CONUS and OCONUS locations provide maintenance and support services for all the aircraft systems and serve as the link between deployed operating units and DZYNE.FSR support can range between twelve (12) hours per day, seven (7) days per week OCONUS and eight (8) hours per day, five (5) days per week CONUS.Supports forward deployed or training activities and operationsPerforms analysis of system operations and provides associated analysis reports or documentation back to the home officeCompletes hardware and accessory installation, software connectivity, technical issues, and equipment interconnectivityPerforms testing, repairing, removing and replacing parts, loading software and firmware for systems, subsystems, equipment, and componentsPerforms a wide variety of integrity testing and interviews customers to gather information about problemsPrepares and presents a wide variety of incident/performance reports to the customer and to the service delivery managerProvides advice and a wide variety of complex onsite training for customer support personnelRequired Skills and Responsibilities:Must meet minimum military health standards for worldwide deploymentDoD Secret security clearance or higher with a current background investigationMust have a valid FAA Class 3 medical certificate (or able to meet standards)A high degree of computer literacy: prior experience with software/hardware installation, knowledge of computer networking to include TCP/IP, Ethernet, and fiber optics.Experience in avionics and electronics, including wire harness fabrication, basic soldering and understanding of engineering drawings, blueprints, and test procedures.Experience in aircraft networks, various datalinks, Vortex, and SATCOM communications.Experience with COMSEC equipment and procedures.Preferred Skills/Qualifications:Previous payload maintenance experience preferred; prior experience with WESCAM MX-15 desired.Education/Experience:Bachelor's degree in the related area OR practical/formal military equivalent experience and training.3-5 years of experience in unmanned aviation performing as an FSR or equivalent military experience.Security Clearance Required: Active US Secret Security clearance requiredTravel Required: Up to 70% worldwide.Working Conditions:The diversity of work conditions may range from an environment where there is little or no physical discomfort, such as a general office environment or warehouse.Work performed may be in a harsh climate, and often hazardous situations. While performing the duties of this position, may regularly be exposed to an extreme and austere desert environment.Physical Demands:Must have the ability to stoop, stand, climb, and lift a minimum of 35-50 lbs.Regularly required to crouch and reach to install/move equipment by bending forward at the waist or by bending legs and spineInvolves movement between departments, floors, and worksites to facilitate workExport Control / ITAR Requirement:This position requires access to information and technology subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR). As a result, employment is contingent upon meeting applicable export control eligibility requirements and compliance obligations.Hourly Rate: $43.00 - $51.00 Salary depends on relevant work experience, education, training, essential skills, and/or other factors such as specialized or high-demand professions. In addition to the annual salary, the position will be eligible for an annual bonus. The pay range for this job level is a general guideline only and not a guarantee of salary or annual bonus.Benefits: Our benefits are DZYNEed for your overall health and financial wellness. DZYNE provides comprehensive medical, dental, and vision plans, employee life and accidental death, and disability. DZYNE provides paid time off and paid holidays. Additionally, DZYNE offers a 401K plan with an employer match.DZYNE Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status. In addition to federal law requirements, DZYNE Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which our company has facilities. This policy applies to all terms and conditions of employment.