Customer Service Representative

Job Description

Job Description

Description

Position Overview

We are seeking a reliable and customer-focused Customer Service Representative to join our team in Elkhorn, WI. This role is responsible for delivering exceptional service to customers, handling inquiries, processing orders, and ensuring a positive customer experience from start to finish. The ideal candidate is detail-oriented, professional, and thrives in a fast-paced environment.

Key Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and in person

Process customer orders accurately and efficiently in internal systems

Provide timely updates on order status, shipping, and product availability

Resolve customer concerns, complaints, or discrepancies with professionalism and urgency

Collaborate with internal departments (sales, production, shipping, and accounting) to ensure customer satisfaction

Maintain accurate records of customer interactions and transactions

Assist with billing questions, order adjustments, and returns as needed

Support team initiatives to improve customer service processes and efficiency

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred

1–3 years of customer service or administrative experience

Strong communication and interpersonal skills

Excellent problem-solving abilities and attention to detail

Proficient in Microsoft Office (especially Outlook and Excel)

Ability to multitask and prioritize in a busy environment

Positive attitude with a strong commitment to customer satisfaction

This is a Permanent position based out of Elkhorn, WI.

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Elkhorn,WI.

This position is anticipated to close on Jun 5, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.