Customer Service Pump Applications Representative

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary:
The Customer Service Pump Applications Representative will select and specify pump equipment, prepare equipment proposals utilizing support tools, respond to customer inquiries regarding company pump related products and services, and process orders in DXP operating business system.

Responsibilities of the  Customer Service   Pump Applications Representative include, but are not limited to:

• Selecting and specifying pump equipment
• Preparing equipment proposals utilizing support tools
• Responding to customer inquiries regarding company pump related products and services
• Communicating with customers via phone and e-mail
• Checking availability of stock and verifying ship dates
• Processing orders in DXP operating business system
• Providing follow-up to ensure customer satisfaction
• Knowledge of company policies and procedures

Qualifications of the  Customer Service Pump Applications Representative include, but are not limited to:

• 3–5 years of experience with pumps and/or rotating equipment. Solid hands-on background in the operation, troubleshooting, and maintenance of pumps or similar rotating machinery. Ability to interpret equipment specifications, understand system performance requirements, and provide technical guidance to customers. Familiarity with industry standards and safe work practices is strongly preferred.
• Strong customer-service orientation and ability to work effectively in a team environment
• Proficient with basic software and able to manage tasks accurately and efficiently

Additional Information:

• Physical Demand:  N/A
• Working Conditions:  Office environment
• Training/Certifications: N/A
• Shift Time/Overtime:  Monday through Friday, 8:00 a.m.-5:00 p.m.
• Travel:  N/A
• Education:  Bachelor's degree or equivalent experience required

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Location: USA:TX:Grand Prairie

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. 

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V