Assistant Manager

Assistant ManagerAt One World Fitness LLC (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people's lives with an affordable, high-end fitness experience.We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow.The Assistant Manager will be responsible for the oversight of an assigned location, consistently driving revenue, up keeping cosmetic appearance, establishing team culture and their overall operations to ensure a world class member experience. You will be accountable for mentoring/coaching a team of Member Services Representatives in a positive, motivating manner with continuous assistance in operational, sales, training, and future development sectors.Essential duties and responsibilities include:Assist in ensuring your club is fully staffed, trained, and cleared to operate from the Assistant Manager down to the Member Services RepresentativesAid to create and establish a welcoming/non-intimidating/safe atmosphere for members, prospect members, guests, and staff by keeping superior customer guidelines consistent dailyAssist with Interview/Recruit top talent to elevate overall club's performance and contribute to company's growth creating assets for future Management openingsAssist with maintaining team/own effective member sign up, cancellation, billing updates, past due accounts, transfers, upgrades/downgrades, info call and tour processes dailyCommunicate to General Manager equipment and cosmetic gym repairs in a timely mannerKeep self-consistent leading by example and demonstrating proficiency in all sectors of the jobConsistent submission and accuracy in documentation pertaining to club operations, members, and staff, directed to H.R./Regional ManagerKeep self-up to date with any Planet Fitness Corporate training, Membership Promotions, and new policiesAssist with running daily reports to analyze club's performance, identify any decline or room for improvement, and sales low performersInvest time working with team to ensure their personal development in the organization; this includes coaching meeting/sessions, development plans, bench planning, keeping them accountable and retraining if necessaryDrive revenue through memberships, tanning lotions, and retail salesWork cross functionally with the General Manager and Regional Manager to successfully apply all new updates, processes and OKR'sMaximize member retention through ensuring high standards of customer experience and cleanliness, as well as education in utilization of all digital platforms, continual up keeping of exercise equipment and responsiveness to member needs and suggestionsAssist with keeping accurate inventory and not limited to submitting inventory when requiredWork with your team/General Manager to ensure they are delivering the cleanest clubs for our members by following on tasks, operational performance and successfully passing your bi-weekly inspections by Regional ManagerWork with each MSR to ensure they are educated and actively coaching on policy, brand, and membership knowledgeAssist with addressing Listen360 daily member inquiries pertaining to club performance in a timely mannerAttend Company Weekly/Monthly meetings for updates/trainingQualifications/requirements include:1-2 years of successful unit management experienceDriving top line revenue and the ability to hire train and build successful teamsExcellent verbal and written communication skillsAbility to utilize new techniques, ideas, and problem-solving skillsHandling Difficult SituationsPossess honesty and personal integrityEnthusiastic, energetic, and personablePassionate and knowledgeable regarding the fitness industryAmbitious and driven. Able to lead and inspire a wide group of individualsProven management experienceDeep knowledge of all the club's job descriptions, Fitness BI, Data Trak, Operations, the company's brand, and business modelProficient in Microsoft OfficeExcellent time management, organizational and follow-up skillsProficient DelegatingInitiative and InnovativeAttention to detailSalesPhysical demands include:Must be able to carry a minimum of 75lbs.Continual talking in person or on the phoneDaily report and emails to be reviewed, created, and implementedDeep CleaningBenefits include:Hourly PayMonthly and Quarterly Performance based incentivesComplimentary Planet Fitness Black CardOn going training/developmentRoom for upward mobility in our quickly growing franchiseCompensation: $18.75 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.