Front Desk Receptionist/Administrative Assistant/Patient Service

Job Description

Job Description

Position Summary

We are seeking an experienced Senior Receptionist to support front office operations. The ideal candidate will have prior healthcare front desk or patient access experience and will be responsible for patient registration, appointment scheduling, insurance verification, and providing exceptional customer service in a fast-paced clinical environment. This role requires flexibility to float between Community Healthlink locations within a 35-mile radius.

Key Responsibilities

• Welcome and assist patients and visitors with a professional and friendly demeanor.
• Perform patient check-in and check-out procedures.
• Register patients and update demographic and insurance information.
• Verify insurance eligibility and benefits.
• Collect copayments, outstanding balances, and issue receipts.
• Schedule, reschedule, and confirm patient appointments.
• Answer and route incoming phone calls and emails.
• Scan and upload documents into the electronic medical record (EMR).
• Process referrals and prior authorizations.
• Maintain provider schedules and clinic calendars.
• Support providers and clinical staff with administrative tasks.
• Maintain accurate patient records while ensuring HIPAA compliance.
• Perform additional front office and administrative duties as assigned.

Required Qualifications

Education

• High School Diploma or GED required.
• Associate's Degree preferred.

Experience

• Minimum 2 years of recent experience in:
• • Medical Reception
  • Medical Office
  • Patient Access
  • Healthcare Administration
  • Medical Front Desk

Technical Skills

• EMR/EHR experience (Epic preferred)
• Insurance Verification
• Patient Registration
• Appointment Scheduling
• Microsoft Office Suite
• Data Entry

Preferred Skills

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and collaboratively.
• Experience working in a fast-paced healthcare environment.
• Knowledge of HIPAA regulations.

Additional Requirements

• Must be available to work evenings and every other weekend.
• No requested time off (RTO) preferred during the assignment.
• Must be willing to float to Community Healthlink locations within a 35-mile radius.
• Reliable transportation required.

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.