IT Technician

Company Summary:

Plastic Ingenuity is committed to providing innovative, high-quality packaging for the food, healthcare, and consumer goods industries. At the company's heart are five core values that define who we are and why we have sustained success since 1972. We are friendly and genuine, fostering authentic connections with colleagues and clients alike. Resourcefulness defines our approach, allowing us to turn challenges into opportunities. Collaboration is ingrained in our process, uniting diverse perspectives to identify creative solutions. Total customer focus drives us; we listen intently, respond promptly, and consistently exceed expectations. Lastly, we are dependable doers, letting our actions speak louder than words. These values are the cornerstone of Plastic Ingenuity.

Role Summary:

The IT Technician works under the guidance of the Infrastructure Manager to maintain, analyze, troubleshoot, and repair hardware, software and peripherals. This role will assist in creating and maintaining user account information including rights, security and system groups. This role will also support communications and device platforms as well as business applications. They will help train employees, create documentation, and order and replace parts as needed. If necessary, they will escalate problems and issues to a higher level of support.

Key Responsibilities:

• Providing Help Desk remote or in person support - documenting, updating and escalating tickets effectively while providing a positive end user experience.
• Providing end user support for business applications, operating systems, peripherals, and device platforms.
• Setup, imaging, deployment and maintenance of PCs/laptops, printer/copiers, mobile devices, presentation, or communication equipment.
• Assisting with workstation moves, setups, and peripheral installations
• Assisting with phone system configuration and user changes
• Accurately performing routine Active Directory and user administration - accounts, groups, licensing.
• Participates in after-hours support rotations as required

Minimum Qualifications:

Associates degree in Computer Science; IT Helpdesk certification; or equivalent combination of education and work experience.

• Proficiency in maintaining Windows Operating Systems.
• Solid understanding of TCP/IP and networking fundamentals.
• Previous experience working with enterprise helpdesk ticking system.
• Strong customer service, problem-solving, organization, communication, time management, team orientation and follow-through skills

Desired Qualifications:

• A+, Net+ or other desktop and helpdesk-related certifications preferred.
• 2-3 years relevant experience providing internal customer technical support.

Essential Functions:

• Must be able to interact positively with end users
• Frequent keyboard use/data entry
• Prolonged periods of seated work
• Must be able to lift basic office equipment up to 25 pounds
• Perform duties according to the PI Core Values:

We are friendly and genuine, fostering authentic connections with colleagues and clients alike. Resourcefulness defines our approach, allowing us to turn challenges into opportunities. Collaboration is ingrained in our process, uniting diverse perspectives to identify creative solutions. Total customer focus drives us; we listen intently, respond promptly, and consistently exceed expectations. Lastly, we are dependable doers, letting our actions speak louder than words.

Plastic Ingenuity is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace, as we know that each of our employees helps to make us better. We strongly encourage applicants from all backgrounds and walks of life. Come join us.