QA Manager - AI-Driven Communications (Hybrid)
Citizens Financial Group
Citizens Financial Group is seeking a Manager of Communications Quality Assurance to lead quality assurance processes for personalized customer communications. This role ensures compliance and high-quality customer experiences across digital channels. The ideal candidate will be responsible for managing a team of QA specialists and driving improvements through metrics and analytics. Applicants should have strong people leadership skills paired with hands-on QA expertise, along with a Bachelor's degree and innovation in implementing QA processes. #J-18808-Ljbffr Citizens Financial Group
Vacancy posted 4 days ago
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