Customer Service & Logistics Specialist

Job Description

Job Description

Customer Service & Logistics Specialist (Dispatch & Account Mgmt)

• Location: Waldwick, NJ (100% In-Office)
• Schedule: Monday – Friday, 9:00 AM – 5:00 PM
• Pay Rate: $22.00 – $24.00/hr (commensurate with logistics experience)
• Employment Type: Full-time, Temp-to-Hire

Company Overview

We are recruiting for a premier, fast-growing freight brokerage in Waldwick, NJ. We are seeking an energetic, highly organized, and operationally minded professional to handle end-to-end freight coordination, carrier procurement, and account growth. This is a Full-Time, Temp-to-Hire opportunity offering a direct path to long-term career growth in a resilient industry.

Position Summary

This is a hands-on, high-volume logistics and scheduling role. You will manage the full lifecycle of freight movements, negotiate rates with carriers, schedule pickups/deliveries, and prospect new business. You will balance operational execution with client relationship management.

Key Responsibilities:

• Scheduling & Dispatch Logistics: Coordinate, schedule, and track load movements from origin to destination, resolving carrier delays, route issues, and equipment shortages in real time.
• Carrier Procurement & Negotiation: Sourcing, vetting, and negotiating rates with motor carriers/trucking companies to secure reliable capacity at profitable margins.
• Freight Bidding & Pricing: Analyze spot-market trends to quote and bid competitively on open freight lanes.
• Outbound Business Development: Conduct target outreach and cold calling to build a pipeline of shipping clients and expand existing lane volume.
• Account Management: Serve as the main point of contact for accounts, maintaining accurate load data, rate agreements, and track-and-trace updates.

Qualifications & Experience

• Logistics/Freight Experience: 1+ years of experience in freight brokerage, dispatching, carrier sales, or supply chain coordination highly preferred.
• Operational Drive: Proven capability managing high-volume load boards, tight delivery windows, and complex scheduling.
• Negotiation Skills: Confident making outbound calls, negotiating rates with carriers, and closing sales prospects.
• Problem-Solving: Sharp critical thinking skills to resolve transit disruptions and load re-powers quickly.
• Bilingual Skills: Spanish or other secondary language skills are a plus.

PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:

•\tClients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data
•\tPrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes
•\tWe help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs
•\tWe offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry

Company Description

PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:\r\n\r\n•\tClients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data\r\n•\tPrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes\r\n•\tWe help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs\r\n•\tWe offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry