Customer Service Specialist

Job Description

Customer Service Specialist
Farmington Hills, MI Pay: $23.00/hour
Full-Time | 13-Week Contract
Our client is seeking a compassionate and customer-focused Customer Service Specialist to join their healthcare team. If you have a passion for helping people, thrive in a fast-paced environment, and have experience in healthcare customer service or a call center, we'd love to hear from you!
What You'll Do

• Provide exceptional customer service by responding to member inquiries via phone, mail, and in person.
• Research, investigate, and resolve customer questions, complaints, and appeals in a timely and professional manner.
• Educate members on healthcare plans, benefits, policies, procedures, and coverage options.
• Accurately document all customer interactions and maintain detailed records.
• Collaborate with internal departments and healthcare providers to resolve member concerns.
• Identify trends and recommend process improvements to enhance the customer experience.
• Support member enrollment activities, outreach initiatives, and departmental projects.
• Ensure compliance with HIPAA, privacy regulations, and company policies.
• Manage multiple cases while providing timely follow-up and service recovery.

Qualifications
Required

• Minimum of 2 years of recent customer service or call center experience within the past three years.
• Associate's Degree OR four (4) years of recent healthcare customer service experience in lieu of a degree.
• Medical Terminology course (must be completed within six months of hire if not already completed).
• Knowledge of HMO, PPO, POS health plans and claims billing processes.
• Strong communication, customer service, problem-solving, and organizational skills.
• Proficiency with Microsoft Office and general computer applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Dependable with a high level of professionalism, empathy, integrity, and attention to detail.
• Willingness to work flexible schedules, including evenings, weekends, and overtime as needed.

Schedule

• Monday through Friday
• Full-Time (40 hours per week)
• 13-Week Assignment
• Tentative Start Date: August 17, 2026

Compensation & Benefits

• $23.00 per hour
• Weekly Pay
• Opportunity to gain valuable experience with a respected healthcare organization
• Collaborative and supportive work environment

If you're passionate about providing outstanding customer service and making a difference in patients' healthcare experiences, we encourage you to apply today!
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Meet Your Recruiter

Robin Lenhart