Chief Medical Officer

Reports To: Chief Executive Officer (CEO)

Direct Reports: Deputy Medical Director, Providers, Behavioral Health, Lab Director

Workgroup(s): Executive Team (E-Team), Senior Leadership, Executive Board Committee, Governance Board Committee, Quality Board Committee, Quality Improvement Committee, Environment of Care Committee, Productivity Committee

Work Status: Hybrid

Stipend(s): $50/monthly for mobile phone

Status: Exempt

Summary of Position

The Chief Medical Director is a strategic leader creating a plan for aligning people, processes and values that support and further the organization’s mission. Under the administration of the Chief Executive Officer, the CMO is responsible for Roanoke Chowan Community Health Centers’ compliance with all clinical medical policies, directives, rules, regulations and clinical performance standards of the state, the federal government, and accrediting bodies and serve as the organizations ultimate authority on medical issues. The CMO scopes of responsibilities include population community health, behavior health and integrated care for the underserved communities. The CMO will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

RCCHC Mission, Vision and Values

Mission: Great care for every one every day.

Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.

Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted

Population Served

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents, migrants and seasonal farmworkers, as well as, visitors of Hertford, Bertie, Northampton, Gates, Washington and surrounding counties, regardless of their ability to pay.

Minimum Qualifications

• Must have a strong community health/public health orientation, be experienced in patient care management
• Work experience in a primary care setting with Pediatric, Adolescent, Adult and Geriatric patients
• Management experience and proficiencies in a clinical setting
• Must be able to use protocols, guidelines and benchmarks to implement policies and develop quality improvements while utilizing best practices
• Excellent organizational skills, leadership skills, and excellent verbal and written communication skills
• Proficiency using EHRs systems and other computer programs
• Full knowledge of the nineteen requirements of FQHCs
• Must be able to effectively handle multiple tasks and priorities in order to meet deadlines
• Bilingual speaking English/Spanish preferred

Education: Graduation from an accredited school of medicine with a degree of Doctor of Medicine or Osteopathy is required.

Experience Six years of experience in a clinical, academic or administrative capacity required

Certification(s)/Licensure: Full licensure to practice as a medical doctor in the State of North Carolina required. Board certification required, Current DEA and BLS certification.

Knowledge

• Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC’s) in regard to the Federal 330 Public Health Service Act.
• Knowledge of thorough understanding of the 340B program
• Knowledge of computer systems and applications.

Skills

• Skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
• Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
• Skill in identifying and resolving problems.
• Skill in developing comprehensive reports.

Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manual
• Ability to write reports and correspondence
• Ability to communicate effectively before groups, individuals and organizations
• Ability to communicate with patients and family members from various educational, socioeconomic and cultural backgrounds
• Ability to interpret communication between patient and provider following RCCHC policies and procedures.

Essential Functions

• Participate as an active member of the Roanoke-Chowan Community Health Center Executive Team
• Responsible for strategic planning, setting goals for departments and individual directors and providers, as well as succession planning for future vacancies and attrition
• Provide clinical strategic leadership and direction
• Foster a workplace that results in the positive development, growth and retention of high performing staff
• Ensure medical staff are selected, empowered and motivated to maximize RCCHC’s ability to deliver its programs, services and mission
• Manage administrative responsibilities such as effective integration and coordination of the clinical services department; scheduling and conducting clinical staff meetings; orienting and mentoring all new Physicians and Advanced Practitioners; ensuring clinical staff are continually trained and supervised
• Assess individual patient conditions utilizing clinical observation, medical record, verbal information and interaction with patient/family
• Provide leadership and strategic direction for Clinical Services and any related projects
• Collaborate with the clinical leaders to design and implement clinical programs. Oversee the development, review and update policies, procedures, training and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service
• Demonstrate the ability to utilize medical knowledge and sound judgment to appropriately diagnose and treat patients
• Supervise, manage and develop direct report staff with a wide range of knowledge, skills and abilities
• Maintain patient panel consistent with a 0.3 FTE and address the needs of patients in an accurate, thorough and timely manner by following up patient contact and taking appropriate action
• Fill in during times of need in the absence of provider staff
• Initiates and assists in the organization and utilization of the medical staff and reviews the activities of the medical staff in accordance with ethical standards and the overall policies of the Center. Schedules interdisciplinary meetings with medical and support staff to assure quality patient care
• Reviews and recommends delineation of services, credentialing and privileging of provider staff
• Assists in developing the Center’s clinical policies and formulating the mission, goals and philosophy of care
• Recommends clinical objectives and participates in the designation of priority objectives for the health center with reference to implementation of the health care plan
• Assist in the development of the Center’s health care plan based on community health needs, epidemiology of the community, and health behavior of the community
• Assists in the development and presentation of the clinical activities budget, including staffing, support plan, and equipment needs projections
• Develops the organizational plan for clinical operations and provide for efficient use of personnel in the application of multiple health skills (disciplines) to community and individual health problems
• Represent the corporation in community organization activities designed to modify community behavior, epidemiology, and/or needs as needed
• Oversee the annual and periodic performance evaluations of clinical providers
• Prepares and recommends qualifications statements for credentialing, job descriptions, and evaluation standards for all clinical personnel
• Utilize best practices by demonstrating leadership, initiative, fair judgement and creative ability
• Actively involved in problem resolution related to patient grievances
• Provides the final medical decision on medical issues when disputes ariseActive involvement in electronic medical record system development/improvements
• Assist in the development, implementation, and operation of Quality Improvement program as it relates to patient care
• Lead and help orchestrate the triple aim of improved access, better quality and reasonable cost
• Oversee the peer review process for medical and behavioral health providers to ensure medical charts are accurate and complete according the established format and legal requirements
• Ensure compliance with HIPAA, OSHA, and other regulatory agencies
• Leader in safety and risk management functions in conjunction with the CCO
• Work with other Directors to ensure a team approach to clinic management
• Develop and monitor compliance and risk management plans and trainings
• Daily oversight of patient complaints investigations and medical malpractice claims management
• Participate in professional development activities to keep current with trends and practices in health care administration
• Represents the views, needs, concerns, and policy proposals of the medical staff to the Chief Executive Officer and Board of Directors
• Arrange and conduct regular meetings of clinical providers
• Responsible for clinical assignments, rotation and call schedules, coverage and approval of leave time, etc
• Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation
• Performs other duties as assigned.