Office Assistant and Runner

Job Description

Job Description

Capitol Services is currently seeking an Office Assistant and Runner to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role:

You will be working in our Austin, TX location responsible for delivering and retrieving documents from various state agencies, offices, and institutions located in the downtown area, coordinating mail delivers among the various couriers, and assisting the Administrative Service Manager in the fulfillment of in-office clerical tasks. This role involves working full-time and 100% in-office, Monday through Friday.

What you will do:

• Coordinate deliveries to and from various couriers, including USPS, FedEx, and UPS
• Deliver and file documents with various state agencies
• Retrieve filed and rejected documents from various state agencies
• Deliver and deposit checks into Company account with designated financial institution
• Plan and follow the most efficient routes for deliveries and retrievals
• Accurately open, sort, and distribute incoming mail
• Meter outgoing mail, including certified mailers and parcels
• Assist in outgoing bulk-mail projects
• Assist with tracking, maintaining, and distributing office supplies
• Assist with setting up new hire workstations
• Engage in kitchen and breakroom maintenance
• Manage a computer-based multiline switchboard phone system
• Answer incoming calls in a courteous and professional manner
• Forward calls to the appropriate employee or department for further assistance
• Communicate courteously and professionally with clients, correspondents, and coworkers
• Perform additional clerical tasks as needed

Who you are:

• Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have strong attention to detail and exhibit a reasonable sense of urgency.
• Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients and coworkers.
• Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable: You are able to work during our regular business hours in our Austin office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies: You are comfortable using Microsoft software (Outlook, Word, and Excel) and navigating Capitol Services’ computer-based multiline switchboard phone system
• Office Environment: You can work 100% in-office. You are able to list and transport fifteen (15) to thirty (30) pounds.
• Local Travel: You are able to move frequently to and from various state agencies, offices, and institutions located in downtown Austin throughout the business day. You are comfortable interacting with public and state correspondents. You have access to a reliable vehicle or approved transportation method, a valid driver’s license, and good standing driving record (mileage and parking reimbursement will be provided).

What we offer you:

• $17.00 hourly rate
• 3 medical plans to choose from, including a 100% employer-paid option for the employee
• 100% employer-paid dental and vision benefits for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• Encouraged work-life balance including 4 weeks of paid time off, which begins accruing upon hire, and 10 paid holidays
• Access to building fitness center
• Office team events and learning development opportunities

Please apply with both your resume and cover letter if you think you would make a great addition to our team!

Want to get to know us better? Check out our website, X, and Facebook!

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

Family and Medical Leave Act (FMLA)

Please review our Privacy Policy for information on our practices regarding your personal information. Capitol Services participates in E-Verify.