Global Account Director

Global Account Director

Essential Job Functions

• A client-facing role that develops the business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run QBRs & ensure they are adequately prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Monitoring, Analysis, and Distribution (responsible/accountable)
• Conduct Performance management for reporting team
• Regular Market Analysis and Industry Awareness to maintain knowledge
• Drive collaborative efforts internally by supporting and sharing best practices in the following key areas:
• Client Reviews
• Strategic Business Plan
• Value-add Programs
• Process Improvements
• Tender Management
• Technology Solutions
• Lead and review impact and coverage to identify service and opportunity gaps.
• Direct account monitoring activities by the team to ensure timely payment and collection
• Create and implement business development plans with short-term and long-term business objectives to be achieved globally.
• Other duties as assigned

Skills & Competencies

• Strong written and verbal communication skills
• Strong leadership skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Strong computer skills, including Microsoft Office suite
• Detail-oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Vital customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem-resolution skills

Qualifications

• Bachelor's Degree
• Minimum of 7 years of related experience in sales or account management or operations experience in freight forwarding, logistics, or transportation
• Minimum of 5 years of management experience
• Experience with CRM systems

Minimum Requirements

• Must be eligible to work in the United States for any company in an ongoing capacity without company sponsorship
• Must be able to perform the physical requirements of the position

California required disclosure: Salary range for this position is between USD 100,000 - 145,000 annually.

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.