Dental Service Specialist

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Are you passionate about delivering exceptional patient experiences? Do you thrive in a fast-paced, community-focused environment? Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients.

In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community's most vulnerable populations.

Key Responsibilities:

• Greet and register patients, ensuring all demographics and insurance details are accurate.

• Manage front desk operations including appointment scheduling, patient communications, and referral tracking.

• Process releases of information and maintain compliance with HIPAA regulations.

• Facilitate smooth patient discharges, including referrals and follow-up scheduling.

• Support interdisciplinary teams and uphold a positive, service-oriented environment.

What We're Looking For:

• Education: High school diploma or GED required; Associate degree preferred.

• Experience:

  • 2+ years in a dental clinic or similar healthcare setting.

  • 2+ years of customer service experience.

  • Familiarity with Electronic Health Records (EHR) and practice management systems.

• Skills: Strong verbal and written communication, problem-solving, and multitasking abilities. Ability to remain calm and professional in challenging situations.

• Other Requirements: Personal vehicle and valid Maryland driver's license.

Preferred Qualifications:

• Previous dental office experience.

• Security or de-escalation training.

Health Care for the Homeless is an equal opportunity employer.