Executive Director

Executive Director Heritage Senior Living | Milwaukee & Surrounding AreaHeritage Senior Living is exceptional team-orientated organization with a growth mindset. We’re dedicated to providing our employees with the resources and tools they need to grow professionally and personally. We believe everyone wants to become the very best version of themselves. We’re here to help them along the way!Why you should join Heritage:**Immediate Pay - on-demand access to your pay as you work****Growth Opportunities****Exceptional company benefits including, 401k with company match, Medical, Vision, Dental, Life Insurance, and an Employee Discount Program**What makes an Executive Director successful?Caring and compassionate attitude with true concern for peopleDemonstrate a passion for working with seniorsMaintain a positive, open-door atmosphere with residents, family, friends, and team membersExcellent interpersonal skills; ability to connect with residents, families, and associatesStrong ability to problem-solve and communicate complex issues; ability to work collaboratively with all co-workersExperience hiring, training, and managing the performance of others on the teamStrong organizational and time management skillsDrive continuous improvement, customer satisfaction and performance metricsExperience in a CBRF and/or CBRF setting is preferredMeet the minimum requirements of DHS 89 and DHS 83 for executive directorsResponsibilities:Overseeing the overall operations of the community including clinical, life enrichment, culinary, housekeeping, marketing and maintenance departments.Ensure community meets all regulatory compliance requirements, fulfills staffing needs to provide residents with high-quality care, and is a leader in customer serviceQuality and Service Delivery: promote and comply with all company procedures and policies, foster positive relationships with residents, family members and staff, achieve excellent customer service ratingCompliance: maintain quality work conditions, ensure all aspects of regulatory compliance are met for CBRF/RCAC communityCommunity Relations: maintain positive working relationships with local ombudsmen, health inspectors, fire departments, or any other organization, make frequent community tours to ensure property is clean, well maintained and in compliance, and promote the company's reputationSales and Marketing: oversee all aspects of on-site marketing, manage outreach programs, create and promote effective sales culture in community, manage admission, discharge and transfer processes, meet or exceed 95% occupancyBudget, Financial Management, Performance Metrics: Maintain fiscal and budge responsibilities in all daily operations, ensure budgetary compliance and profitability, create, utilize, and update community action plan, engage families to ensure expectations are being met or exceededPeople Management: Adhere to company HR policies, procedures, and all applicable regulations, manage hiring, training and development, assessment and supervision of all employees, manage the employee performance review process and ensure schedule is maintained for appropriate staffingEnsure proper respect, dignity, privacy and quality of life for all residentsRequirements:Ability to speak, read and write EnglishStrong computer skills and Outlook and Microsoft softwareMust submit and pass all applicable pre-employment and annual tests and meet all training and other applicable state and federal guidelinesWilling to have a presence on weekends, evenings, and holidays as neededAbility to work independently as well as within a team environmentEssential Functions:To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#IND120