Inside Sales Representative - Milford, MA

Benjamin Moore Account Management And Sales Position

At Benjamin Moore, our success is attributable to the employees who dedicate their time and talents to the brand and exemplify our core values of openness, integrity, community, excellence, and safety. Benjamin Moore employees enjoy a competitive and well-rounded benefits package, career development options, business resource groups, and opportunities to come together and connect with colleagues. We facilitate growth, development, and purpose for all through an inclusive and engaging workplace.

Join us and be part of a brand that inspires creativity, innovation, and passion while supporting locally owned stores in 65 countries.

Account Management & Sales

• Manage a portfolio of smaller retail accounts selected based on geography, sales volume, and store type (P&D or H&W).
• Build and maintain strong, trust-based relationships with store owners, managers, and staff.
• Identify sales opportunities and execute strategies to drive measurable revenue growth and brand loyalty.
• Conduct regular virtual check-ins and occasional in-person visits to ensure consistent engagement and support of accounts.
• Leverage scripts to guide conversations to ensure consistent seasonal focus areas that drive sales and service goals.

Customer Support & Training

• Collaborate with key stakeholders to provide product knowledge, technical support, and training to retail partners.
• Support virtual training initiatives and support other territories when needs arise.
• Serve as a proactive liaison between the retailer and internal teams to resolve issues and ensure a high-level of satisfaction and collaboration.

Territory Planning & Travel

• Develop and execute a territory plan that balances virtual engagement with sporadic strategic in-person visits.
• Travel requirements will vary by region (e.g., weekly visits in metro areas vs. monthly in rural regions).
• Maintain accurate records of visits, calls, and customer interactions using CRM.

Collaboration & Reporting

• Collaborate with regional sales teams, marketing, and operations to align goals and share insights.
• Work with your direct manager and NACIC Customer Experience Manager to ensure consistency across all Inside Sales Representatives (ISRs) nationwide to create a baseline of service and performance for ISRs.
• Provide feedback and data to support the ongoing development of the MDIP program.
• Track and report on sales performance, customer engagement, and market trends to inform strategy and demonstrate results

Qualifications

• Bachelor's degree in a related field.
• 2+ years of sales, customer service, or account management experience (preferably in paint, coatings, or retail).
• Strong communication and interpersonal skills.
• Self-motivated with the ability to work independently and manage time effectively.
• Comfortable with virtual tools (e.g., video conferencing, CRM systems, data analytics tools).
• Willingness to travel as needed; must reside near a designated hub.
• Valid driver's license and reliable transportation.
• Ability to travel on an as needed basis, may involve some overnight travel.
• Strong work ethic with a commitment to building a career path.

Compensation Philosophy

At Benjamin Moore, our brand represents excellence, and we strive to provide a comprehensive total rewards package to match. In addition to a competitive base salary, every exempt and non-exempt role in our organization is eligible for a performance-based annual raise and bonus in recognition of their efforts that contribute to the success of our organization. We conduct regular pay audits using external market data and internal comparisons to ensure our employees are compensated fairly and equitably.

The salary range listed herein refers to the amount the Company is willing to pay at the time of posting. The actual salary offer will be carefully considered based on a wide range of factors, including your skills, qualifications, experience, job location, and other relevant factors.

In addition to our monetary compensation package, Benjamin Moore provides a full range of benefits that are personalized to support you physically, financially, and emotionally, through both the big milestones and in your everyday life.

Benefits include, but are not limited to, the following:

• Medical/Dental/Vision
• 401 (k) match
• PTO starting at 3 weeks' vacation + (7) paid holidays and (5) personal days
• Employer-paid life insurance
• Tuition reimbursement

Pay Range

USD $60,000.00 - USD $72,000.00 /Yr.