Oxford Suites Spokane Downtown - Cook

Job Description

Job Description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer: Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Cook is responsible for preparing consistently high-quality, visually appealing foods for the breakfast buffet and evening service at the Oxford Collection Suites. This role ensures that all food items are fresh, properly prepared, and presented attractively, while maintaining strict sanitation, cleanliness, and food safety standards. The Cook also assists with inventory management, food preparation, and maintaining a well-organized kitchen environment to support smooth daily operations. They always provide a high level of customer service, taking time with guests to ensure every aspect of their stay meets or exceeds expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Food and Beverage Service (80%):

• Prepare and cook food for buffet service, ensuring setup, quality, and consistency meet Oxford standards
• Prepare hors d’oeuvres for the afternoon reception, maintaining freshness and presentation
• Assist with menu preparation, contributing ideas and ensuring proper execution
• Maintain food presentation and temperature control, ensuring an appealing and safe dining experience for both buffet and bistro service
• Prepare and provide food for banquet functions as needed, ensuring quality, presentation, and service standards are met
• Clean and maintain the kitchen and dining area as needed, including dishwashing in the absence of a dishwasher and sanitizing food-contact surfaces throughout the day
• Assist with food and supply orders, receiving and properly storing shipments
• Ensure food quality meets expectations, including taste, texture, and visual presentation
• Clear and clean tables after guest use, ensuring a clean and welcoming dining environment

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Relations (10%):

• Greet and interact with guests warmly, creating a welcoming dining environment
• Actively listen to guest concerns and address issues promptly, ensuring satisfaction
• Maintain integrity, confidentiality, and professionalism in all guest and coworker interactions

Other (10 %):

• Complete daily activity logs, documenting shift details for the leadership team and coworkers
• Communicate effectively with all hotel departments to ensure smooth service delivery
• Coordinate with the front desk, maintenance staff, Food and Beverage Manager, and General Manager to address operational needs
• Adhere to attendance policies and maintain availability for scheduled shifts
• Perform other duties as assigned to support hotel operations

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Professional Appearance - Presents a professional and polished look
• Results Focused – Consistently delivers results
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• Previous culinary experience preferred
• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Hospitality / hotel work experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to list 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.