Catering Manager

Catering ManagerPosition Overview:Do you love creating memorable experiences, building relationships, and being the person who makes things happen behind the scenes?At Chick-fil-A, we are looking for a driven, detail-oriented leader to own and grow our Catering Program through serving our community in meaningful ways, one order at a time.This role is more than preparing food, it's about showing up for the businesses, schools, families, and events during moments that matter. That Catering Manager is responsible for executing all catering operations with excellence, ensuring every order is accurate, timely, and creates a memorable guest experience.This position offers the opportunity to take full ownership of catering operations, build lasting community relationships, and directly impact the growth of the business.Responsibilities:In-Restaurant Responsibility:Work closely with operations and kitchen staff to ensure the Restaurant has all food and paper goods needed to prepare upcoming catering ordersManage all incoming catering orders (phone, online, in-person or EZCater)Plan and coordinate delivery routes and schedules to ensure efficiency and timelinessEnsure order accuracy, proper packaging, and on-time delivery or pick-upMaintain cleanliness and organization of all catering equipment and designated areas (including cleaning TMS bags, organizing and labeling catering inventory)Oversee setup and presentation for catering events when applicableContinuously evaluate all guest expectations, identify opportunities for improvement, and communicate operational enhancements to the OperatorIn Community Responsibility:Serve as a brand ambassador by building relationships within the local communityMaintain and grow existing catering partnerships through thoughtful and personalized touches (ex. Surprise and delight moments, handwritten thank you notes, etc.)Proactively generate new catering opportunities by disturbing marketing materials and engaging potential guestsProvide exceptional customer service by creating personalized and memorable experiencesCommunicate clearly and effectively with guests regarding order details, timing and expectationsHandle any issues, concerns, or changes with professionalism, urgency and care Skills and Qualities: Proven self-starter with a strong sense of ownershipStrong leadership, organizational, communication, and time-management skillsPassionate for building meaningful relationships with guests and the communityHighly detail-oriented with a strong focus on accuracy and executionAbility to manage multiple priorities in a fast paced environmentStrong planning, organizational, and project management skillsAbility to maintain accurate records and track catering salesConfident decision-maker with the ability to delegate effectivelyResilient and adaptable when facing challenges or setbacksPrevious leadership or food service experience preferredPassionate about creating meaningful moments and spreading joy through service What You'll Gain: Opportunity to take full ownership of a growing area of the businessLeadership development and growth opportunitiesA positive, team-oriented work environmentThe ability to make a direct impact in the local communityHands-on experience in operations, sales, and relationship-building Apply Today If you're ready to lead, serve, and create a meaningful impact in your community, we would love to meet you! Benefits: Scholarship OpportunitiesUpfront tuition assistance for thousands of online courses, covering life skills, languages, trades, degrees, and more to help support you in your personal and professional growth. No waiting for reimbursements - tuition is paid directly to academic providers on your behalf. Choose from a wide range of online programs and learning providers for wherever you may be in your education journey.Work scheduleWeekend availabilityOn call8 hour shiftHolidaysSupplemental payTipsBenefitsFlexible scheduleHealth insuranceDental insuranceVision insuranceLife insurance401(k)401(k) matchingPaid trainingMileage reimbursement