Senior Vice President - Loan Operations

JOB DESCRIPTION

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About Citco

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About The Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Loan operation team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for the world’s largest alterative credit lenders. Citco’s total loan portfolio exceeds 100B, across a variety of asset and loan types including publicly traded bank debt, private syndications, middle market transactions, and commercial real estate. We provide shadow and direct loan agency.

Responsibilities

About the Role: The Senior Vice President (SVP) of Loan Operations is a strategic leadership role responsible for overseeing the global delivery, risk management, and performance of loan processing functions. The SVP will lead a high-performing team across multiple regions, ensure operational excellence, drive client satisfaction, and implement scalable solutions that support business growth and regulatory requirements.

• Lead and manage global loan operations teams responsible for trade capture, funding, position management, reconciliations, and lifecycle events across syndicated and bilateral loans.


• Define and execute strategic initiatives to scale operations, enhance controls, and improve overall efficiency.


• Partner with internal stakeholders (Middle Office, Fund Accounting, Compliance, IT) and external clients to ensure timely and accurate processing.


• Provide governance oversight of agent notice workflows, system transitions, and issue resolution processes.


• Build and maintain a strong risk and control environment by implementing the best practices and robust documentation standards.


• Drive transformation projects include automation, system integration, and workflow optimization (e.g., Aexeo, Sentry, CitcoRecs).


• Manage talent across global locations, including coaching, performance reviews, and succession planning.


• Serve as an escalation point for clients and internal teams on complex or high-risk transactions.


• Ensure adherence to internal policies, client SLAs, and regulatory obligations.


• Contribute to the firm’s strategic direction through active participation in governance committees and global initiatives.

Qualifications

About You:

• 12+ years of progressive experience in loan operations, with at least 5 years in senior leadership roles.


• Deep understanding of syndicated loans, private credit, bilateral lending, and associated operational processes.


• Proven track record of managing global teams and driving operational improvements.


• Strong project management skills and experience with system implementations.


• Exceptional communication, leadership, and stakeholder management skills.


• Bachelor’s degree in Finance, Accounting, or related field (MBA or CFA preferred).

Our Benefits

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know.

As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.