Service Representative - Woodstock (Part time)

Career Opportunity Libro Credit Union is growing! Join Libro Credit Union as a Part‑Time Service Representative at our Woodstock location. The role focuses on strengthening financial well‑being for a better tomorrow. The Service Representative The Service Representative is the first point of contact for members at Libro branches, providing essential day‑to‑day transactional support with a high level of service and accuracy. As the face of Libro in the branch, the Service Representative plays a critical role in maintaining trust, efficiency, and member satisfaction. The Role Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels. Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction. Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts. Support members with digital banking needs, including troubleshooting, navigation, and use of self‑serve platforms. Handle member concerns or service issues with empathy, professionalism, and a focus on resolution. Demonstrate strong knowledge of day‑to‑day banking products including demand deposit accounts, debit and credit cards, e‑transfers, and statement services. Recognize and act on opportunities to refer to branch specialists. Adhere to all procedures regarding privacy, anti‑money laundering (AML), and financial transaction verification. Contribute to a positive and inclusive team environment that reflects Libro’s values and culture. What We’re Looking For Front‑line customer service or financial services experience. Strong attention to detail and ability to work in a fast‑paced environment. Commitment to the values of Accountability, Courage, High Performance, and Inclusive Mindset. A passion that aligns with Libro’s purpose of strengthening financial well‑being. We Offer Competitive salaries, pension plans, and incentive programs. Employee wellness programs, family assistance, fitness club discounts, technology offers, and travel and entertainment deals. Staff banking specialists support, staff accounts and rates. Tuition assistance and opportunities for advancement. Libro is committed to fostering a protected, healthy, and inclusive work environment that inspires respect. We are an inclusive employer and provide a fully accessible recruitment process. #J-18808-Ljbffr Libro Credit Union