Senior Insurance Operations Associate

Be Here. Be Great.

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts.

Essential Job Functions and Responsibilities

• Examines and processes new insurance policies, complex renewals, endorsements, and cancellations using various systems.
• Enters or loads data into appropriate systems and researches and resolves data errors.
• Generates and distributes policy documents, certificates of insurance, and other related materials.
• Organizes, prepares, and updates reports. Determines and adjusts billing status as needed.
• Identifies opportunities to streamline procedures, enhance efficiency, and reduce costs.
• Performs other duties as assigned.

Job Requirements

Education: High School Diploma (Associate degree preferred)

Experience: Generally, a minimum of 6 years of experience in insurance operations or customer service. Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license.

Scope of Job/Qualifications: Strong knowledge of local, state, and federal insurance-related policies. Advanced analytical and organizational abilities with a focus on prioritization. Advanced knowledge of insurance data processing systems. Excellent interpersonal and communication skills. May provide training, guidance and assistance to lower-level positions.

Company: GAIC Great American Insurance Company

Salary Range: $22.12 -$33.17

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.