Customer Service Representative

Customer Service Representative

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment. The Customer Service Representative plays a key role in delivering outstanding service to our customers. In this position, you will handle inquiries, resolve issues, and provide product and order information while building strong customer relationships. You will also identify upselling opportunities and ensure high customer satisfaction through tailored solutions. Full-time schedule: 7:00 AM - 3:30 PM

Perks & Benefits: Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance

Shifts: 1st Shift. Employment Types: Temp to Hire, Full Time. Pay Rate: $22.60 - $28.20 / hour

Duties:

• Respond to customer inquiries related to orders, products, pricing, availability, and shipping
• Provide accurate product information, specifications, and recommendations
• Process and coordinate Return Goods Authorizations (RGAs)
• Resolve customer issues, concerns, and complaints in a professional and timely manner
• Provide updates on order status, deliveries, and related requests
• Maintain accurate records of customer interactions to support decision-making and process improvements
• Identify opportunities to enhance customer experience and support sales efforts

Position Requirements:

• Ability to work within established procedures with moderate supervision
• Strong problem-solving skills, with the ability to handle routine issues independently
• Excellent communication skills for effectively exchanging information with customers and team members
• A customer-first mindset with a passion for delivering exceptional service
• Strong organizational skills and attention to detail
• Ability to adapt to processes and contribute to continuous improvement

Requirements: Background Check, Drug Test, Must be at least 18 years old. Able to Lift 30 pounds., required education: HS Diploma or GED.

Work Location: SMXTA, Oceanside, CA 92056. Job Types: Customer Service Rep, General Labor, Production, Shipping and Receiving, Administrative/Clerical, Quality, Safety. Industry: Customer Service/Call Center.

The hourly rate for this position is anticipated between $22.60 - $28.20 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee''s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more.

SMX, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process.