Business Control Specialist - Single Process Inventory (SPI)

Job Description: Responsibilities Create, maintain, and govern SPI documentation (processes, risks, controls, and metrics) within enterprise systems, including the Process Owner Portal (POP) and Key Measures/ORCIT. Guide Process Owners and Delegates through new process design, updates, and enrichment activities. Lead and manage SPI change initiatives driven by evolving enterprise policies, standards, and regulatory expectations. Support responses to Audit and Risk inquiries related to SPI; assess findings and support timely remediation. Partner with Process Owners, Compliance/Risk, and Business Controls to investigate, respond to, and remediate issues raised by GCOR within established SLAs. Ensure SPI documentation remains aligned with ongoing requirement changes and system enhancements within POP. Support remediation and tracking of SPI‑related audit issues. Prepare stakeholder communications, management reporting, and executive‑ready presentations. Utilize Microsoft Office tools (Co-Pilot, Excel, PowerPoint, Word) to support analysis, reporting, and documentation. Qualifications Working knowledge of process management frameworks, including process mapping, risk and control identification, and metrics alignment. Experience with SPI and the Process Owner Portal (POP), including documentation standards and governance expectations. Strong control mindset with a solid understanding of operational, regulatory, and reputational risk. Analytical and problem‑solving skills with the ability to assess control gaps, interpret audit feedback, and recommend pragmatic solutions. Project and change management capabilities, including tracking deliverables, managing dependencies, and meeting deadlines in a fast‑paced environment. Strong organizational and time‑management skills with the ability to manage multiple priorities and stakeholder requests simultaneously. Clear and effective communicator, able to translate complex process and control concepts for diverse audiences. Collaborative mindset, demonstrating the ability to work effectively across FLU, Risk, Compliance, and Audit partners. High attention to detail and quality, ensuring accuracy and consistency in regulated documentation. Requirements 5+ years process engineer, process design, risk management, or business control experience. Demonstrated project management experience and timeline. Proven ability to document process flows, including activities, risks, control, metrics. Knowledgeable with Enterprise Process Management Policy and Standard. Executive communication skills with strong facilitation and verbal/written communication skills. Robust understanding of operational controls related to compliance or risk management. Strong relationship management skills to navigate the complexities of aligning stakeholders. Critical thinking and logical problem solver. Ability to understand a problem, explore solutions and present pros and cons of alternative options. Excellent verbal and written communication & executive presentation skills. Foster strong team environment. Skills Controls Management Issue Management Monitoring, Surveillance, and Testing Quality Assurance Risk Management Analytical Thinking Attention to Detail Critical Thinking Problem Solving Written Communications Decision Making Innovative Thinking Prioritization Recording/Organizing Information Research Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Shift 1st shift (United States of America) Hours Per Week 40 Pay Transparency details US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541) Pay range $70,000.00 - $104,400.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr Bank of America