Senior Associate, Process Manager

Overview

Senior Associate, Process Manager

The Enterprise Brand team is responsible for positioning and differentiating the Capital One brand and empowering teams across the enterprise to deliver a cohesive and powerful brand experience – to our employees, customers, prospects and the community at large. This senior associate process manager position will manage the process flow for social and content between Brand and Enterprise partners through completion, and manage additional projects throughout the year within the Governance, Tech, Social and Content team. 

What you’ll do

• Autonomously lead and drive integrated marketing projects through intake, discovery, and delivery involving Project Planning (documenting objectives, success measures, scope and customer expectations), Governance Planning and Management (roles, responsibilities, interactions, communication), and Project Execution (project schedules, and decisions, risk and issue logs)

• Act as liaison between strategy leads, creative teams, business partners, channel workstream leads, and cross-functional team members and conduct and manage all meetings

• Monitor and manage critical path, decisions, risks, plan contingencies, facilitate scope changes, identify gaps, and build mitigation plans to achieve desired outcomes 

• Support GEO (Generative Engine Optimization) initiatives by facilitating content production process to enable AI Search goals

• Navigating whitespace comfortably and proactively identify opportunities to establish processes and interaction models that drive work forward 

• Adhere to department/audit policies, procedures, and expectations while managing scope, schedule, resources, and budget to deliver high quality results

• Work with strategy team to identify and solve opportunities to improve and streamline process and project management practices

• Communicate effectively with associates of all levels and build relationships that will allow for collaboration and open dialogue through difficult conversations

• Manage many concurrent projects with shifting deadlines/priorities simultaneously 

Who you are

You want to be an EVIDENCE-BASED MARKETER .

• Your curiosity is endless. There’s always something else to learn.

• You’re flexible and not afraid of change—in fact you welcome the challenge.

• You share your point of view, but seek out what might be missing and listen.

• You have big ideas and know the best ones are driven by proof, persistence and patience.

• You’re a storyteller. You simplify the complex and compel your audience to act.

• You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you.

• You care—about the work, your team and the customers you serve.  

Basic Qualifications

• Bachelor’s Degree or Military Experience

• At least 2 years of Project or Process Management Experience

• At least 2 years of experience with project management software or tools

Preferred Qualifications

• 4+ years of Project or Process Management experience

• 3+ years managing projects for in-house creative, marketing, or agency teams

• 2+ years of experience with Workfront

• Proficiency in Google Suite

• Ability to self-manage and escalate potential roadblocks with confidence

• Strong written and verbal communication skills with exceptional analytical and problem solving skills

• Experience in resource and task management with the ability to explore solution-oriented approaches based on project-specific needs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $96,500 - $110,100 for Sr. Associate, Brand

Richmond, VA: $87,700 - $100,100 for Sr. Associate, Brand

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to View email address on capitalonecareers.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).