Process Manager

Job Summary
Our client is seeking an Process Manager to join their team! This position is located in Richmond, Virginia.



Core Responsibilities

• Lead research and root cause analysis on control output to inform remediation and recommend targeted control or process enhancements
• Present findings and recommendations to process owners and stakeholders to guide remediation actions
• Identify and escalate trends that help to inform on targeted control or process enhancements
• Ensure documentation is clear, current, and supports compliance, audit, and risk needs
• Recommend and execute documentation updates to strengthen clarity, alignment, and operational effectiveness
• Use existing documentation to guide analysis and identify gaps or inefficiencies
• Develop supplemental materials as needed to reflect evolving processes and controls
• Flag and escalate unclear scenarios or documentation gaps, proposing next steps when guidance is needed
• Partner with risk, compliance, legal, and business stakeholders to validate findings and resolve issues

Required Skills/Experience (Must-Haves)

• Bachelor's Degree or military experience
• 2+ years of process or project management experience
• 1+ year of experience with Google Suite (Gmail, Calendar, Drive, etc.)
• Strong analytical skills with experience in account-level research and root cause analysis
• Comfortable navigating ambiguity and in a dynamic, evolving environment
• Ability to prioritize and work in a fast-paced environment while managing multiple projects simultaneously
• Highly organized and detail-oriented, with proven ability to produce audit-ready documentation
• Proactive and resourceful, able to work independently while escalating appropriately
• Effective communicator who can synthesize and clearly present findings and recommendations to a mid and senior level audience

Preferred Skills/Experience (Nice-to-Haves)

• 1+ years of experience in Compliance or Risk Management
• Current or Prior Capital One experience is strongly preferred
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• Business Process Management (BPM) certified
• Experience in SQL and/or data visualization (e.g. Tableau)
• Experience or familiarity with Collections or Recoveries

Key Competencies & Behaviors

• Analytical Problem Solving
• Ownership and Initiative
• Stakeholder Communication and Influence

Work Environment

• Location: Richmond, VA

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $40.00 and 46.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.



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