Patient Services Representative Extern (San Marcos)

Job Description

Job Description

ABOUT US:

At Neighborhood, community health is about more than just vaccines and checkups — it's about helping people live their healthiest, happiest lives. As a Medical Assistant extern, you'll be part of that mission. Neighborhood Healthcare is a private, non-profit community health organization that serves more than 100,000 patients every year through over 500,000 medical, dental, and behavioral health visits. Since 1969, we've been committed to providing high-quality, compassionate care to everyone — no matter their background or circumstance.

Our vision is simple: a community where everyone is healthy and happy. We live by our values — compassion, integrity, professionalism, collaboration, and going above and beyond. If you're looking for a meaningful externship experience where you can grow, make real connections, and contribute to something bigger, we’d love to have you on this journey. At Neighborhood, we are Better Together.

Please note: This externship is focused on front office/desk experience.

RESPONSIBILITIES:

Externs will primarily support front office tasks, such as:

• Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
• Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
• Conducts appointment reminder calls to all patients; including noted documents required for their visit
• Schedules appointments and enter all required data into electronic scheduler
• Tracks and records filled and cancelled appointments
• Prepares patient charts prior to their appointments
• Verifies patient appointments and arrival time at registration
• Receives and records patient payments in computer and ledger for services received
• Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed

REQUIREMENTS:

• Currently enrolled in the Medical Administrative Assistant/Medical Office Specialist program at one of our partnership schools.
• Available Monday through Friday, 8:00 AM to 5:00 PM for the full externship
• Professional, dependable, and eager to learn in a clinical setting
• Bilingual (English/Spanish) preferred

Benefits of the Externship:

• Practice the skills you've learned in your Medical Administrative Assistant/Medical Office Specialist program in a real-world setting
• Gain valuable front desk experience alongside a supportive care team
• Build connections with Neighborhood Healthcare staff and leadership
• While employment after externship is not guaranteed, there are opportunities for employment.

COMPLIANCE:

• Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintain current knowledge of policies and procedures as they relate to safe work practices
• Follow all safety procedures and report unsafe conditions
• Use appropriate body mechanics to ensure an injury free environment
• Be familiar with location of nearest fire extinguisher and emergency exits
• Follow all infection control procedures including blood-borne pathogen protocols
• Maintain privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Report all behavior and/or activity that are unethical, fraudulent, or unlawful