Medical Records - Bone and Joint Institute of Tennessee

Title

Medical Record Clerk

Business Office Manager

Under the direction of the Business Office Manager, the Medical Records Clerk is responsible for organizing and maintaining the medical record system. Monitors patients’ medical records status and location throughout the surgery center.

1. Provides regular communication and feedback to supervisor.

2. Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients, co-workers, and others about insurance benefits and costs associated to procedures.

3. Demonstrate proactive approach to problem identification and solutions .

4. Works well with others.

5. Demonstrate appropriate time management skills, prioritization and task completion .

6. Acts in a way that demonstrates our responsibility to be reliable and prompt .

7. Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions.

8. Demonstrates the ability to cope with and manage change.

9. Demonstrates an exceptional grasp of required skills including: detail-oriented, commitment to accuracy, able to anticipate needs before they become critical.

10. Taking prompt and decisive action to produce service levels beyond what is minimally required in the job; Acting without prompting; regularly volunteer’s individual energy to a situation.

11. Achieves performance excellence through skills of organization; able to create successful work flow processes; reliable in all areas of work.

12. Seeks opportunities to accept ideas and help from co-workers to accomplish work goals; Willingness to share credit; Appreciates differences in personalities; actively seeks out opinions from others and honors them in decision making.

13. Assumes all other duties and responsibilities.

1. RISE – The extent to which an employee demonstrates participation in the RISE Program

· Respect Caring - Demonstrating an awareness for compassion toward all stakeholders

· Integrity - Being true to what we say we believe in, doing what we say we will do and adhering to our commitments

· Stewardship - Responsibility to properly utilize and develop our people. Property and assets while fostering a safe and secure environment

· Efficiency - Appropriate identification, selection and management of all resources to ensure excellent clinical and financial outcomes

2. Quality – The extent to which an employee’s work is accurate, thorough and neat.

3. Productivity – The extent to which an employee produces a significant volume of work efficiently in a specified period of time.

4. Job Knowledge – The extent to which an employee possesses the practical/technical knowledge required on the job as evidenced by the annual competency assessment

5. Reliability – The extent to which an employee can be relied upon regarding task completion and follow-up.

6. Attendance – The extent to which an employee is punctual, observes prescribed work break/meal periods and has an acceptable overall attendance record.

7. Independence – The extent to which an employee performs work with little or no supervision.

8. Creativity – The extent to which an employee proposes ideas, finds new and better ways of doing things.

9. Initiative – The extent to which an employee seeks out new assignments and assumes additional duties when necessary.

10. Adherence to Policy – The extent to which an employee follows safety and conduct rules, other regulations and adheres to company policies. (Compliance, Risk, Safety, Infection Control, Sentinel Events, Abuse, etc.)

11. Interpersonal Relationships – The extent to which an employee is willing and demonstrates the ability to cooperate, work and communicate with coworkers, supervisors, subordinates and/or outside contacts.

12. Judgment – The extent to which an employee demonstrates proper judgment and decision-making skills when necessary.

Required:

1. High school diploma or general equivalency degree (EGD)

2. Two years minimum experience with medical records

3. Knowledge of heath care operations

4. Proficient computer skills Preferred:

1. ASC experience

2. Microsoft Office Specialist certifications

1. Language Skills : Ability to read, analyze and interpret general business information, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, patients, physicians and the general public .

2. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts of accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical

situations.

3. Computer Skills: Job requires specialized computer skills. Must be adept at using MS word, spreadsheets, PowerPoint, communicate by e-mail and use scheduling software.

4. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

5. Special Requirements: Must be able to work variable hours and be flexible to meet the needs of the center’s daily surgery schedule.

6. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

a. The employee must regularly lift and /or move up to 25 pounds. The employee is required to lift, and occasionally carry equipment.

b. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is frequently required to attend to patients and escort them to and from patient care areas, often being leaned on for support. Upper body strength, for lifting or helping patients, is also a must.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.

Medical facilities need to be as clean as possible, and excellent hygiene is required to keep patients clean and safe from sickness and infection.

Has Category 2 risk: tasks do not involve exposure to blood, body fluids, or tissues; but employment may require performing unplanned Category I tasks.

The noise level in the work environment is usually moderate.

Office equipment, i.e. computers, printers, copy machines, telephones, public address system, and fax machine.

This position has no supervisory responsibilities.