Resident Services Administrator

Job Description

Job Description

The Reno Housing Authority is seeking candidates with experience administering social service programs for the position of Resident Services Administrator . The mission of the Resident Services Department is to provide RHA clients opportunities to increase independence and stability through participant-focused resources, self-sufficiency programs and service connections. The Resident Services Administrator is responsible for the planning, implementation, supervision, and optimization of programs offered by the Resident Services Department.

Examples of some of the essential duties are:

• Assist with the development, implementation and/or administration of the department’s services and programs ensuring proper alignment within the Pathways to Prosperity framework with a focus on workforce development and self-sufficiency.
• Participate in conceptual and procedural program design, including development of curricula, workshops, and service delivery models.
• Participates in managing the daily operations of the Resident Services department in adherence to established policies and procedures.
• Evaluate and recommend modifications to Resident Services program operations to increase program effectiveness and outcomes. 
• Supervise, guide, motivate, and evaluate department staff. Identify and coordinate training opportunities as needed. 
• Work with staff to address and correct any deficiencies noted during evaluation.
• Collect and analyze data to assess the effectiveness of Resident Services programs, identifying areas where opportunities to modify programs exist to improve outcomes for residents and staff.
• Identify possible funding opportunities for department programs and activities. Provide oversight and administration of grant funding requirements related to the department’s programs and services.
• Establish and maintain relationships with agencies and service providers throughout the community.
• Prepares and presents reports, information and training to residents and community stakeholders as needed.

WHO IS THE RENO HOUSING AUTHORITY?  

Our mission is to develop and provide fair, sustainable, quality housing in diverse neighborhoods that offer a stable foundation for low-income families to pursue economic opportunities, become self-sufficient and improve their quality of life. We are the largest community provider of affordable housing in Washoe County, assisting over 9,000 individuals and families to have a safe, secure place to call home. 

For more information on the Reno Housing Authority and the valuable services we provide, please visit our website at:

WHY SHOULD YOU APPLY?

The RHA is committed to developing a team that embraces our mission and core values throughout our local community. To offer superior service to our clients, we invest substantially in the professional growth and development of our team and are focused on exemplifying our underlying values of integrity, trust, leadership, progress and customer service.

We offer competitive salaries with annual merit salary increases and regular cost of living increases, an exceptional benefits package , a robust defined benefit retirement plan, and ample opportunities for growth . Highlights of the benefits we offer includes:

• 100% employer paid health, dental, & vision insurance for employees
• Excellent vacation & sick leave accrual program
• Thirteen (13) paid Holidays a year
• Merit salary increases plus regular cost of living increases
• 100% employer paid retirement contribution for the Public Employees Retirement System (PERS)
• Flexible Spending Plans
• Paid Parental Leave program
• 457(b) retirement savings program
• Employer paid life and AD&D insurance
• Positive, friendly work environment focused on providing a healthy work/life balance

We are located in the largest city in northern Nevada. Nestled at the base of the Sierra Nevada mountains, the surrounding area provides unlimited indoor and outdoor recreational activities. With excellent weather averaging more than 300 days of sunshine annually the City of Reno is home to a vibrant food and entertainment scene with limitless major events such as balloon races, rib cookoffs, concerts, Hot August Nights, air races, renowned pub crawls, NCAA Division 1 sports, as well as minor league baseball and hockey teams!

WHAT IS NEEDED?

The minimum qualifications needed for this position are: 

• Bachelor’s degree from an accredited college or university with major course work in social work or a social service field, or a related field. 
• A minimum of four (4) years of increasingly responsible experience in workforce development, social services, resident services, youth programming, or self-sufficiency program administration.
• Two (2) years of experience in a supervisor or lead worker capacity.
• Experience with HUD programs, requirements, and policies/procedures and/or grants management is highly desirable.
• Or an equivalent combination of education, training and experience which provides the knowledge and abilities necessary to perform the work as determined by Human Resources.

Please review the attached job description for additional details regarding what is needed.

INTERESTED?

Please visit our website at for more information on the Reno Housing Authority. Qualified individuals are encouraged to apply as early as possible as this recruitment may close at any time based on applications received.

The RHA is committed to ensuring a safe, productive and positive work environment through a Drug and Alcohol-Free Workplace. Selected candidates will need to complete a pre-employment drug screen and criminal background checks.

EQUAL OPPORTUNITY EMPLOYER

The Reno Housing Authority is committed to the principles of Equal Employment Opportunity (EEO) in accordance with applicable Federal and State law, and Executive Orders. Our policies prohibit unlawful discrimination based on race, color, creed, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by Federal, State, or local laws.