Claims Specialist

Job Description

Job Description

Tri-Starr Talent is seeking a Claims Specialist to join our team in the Schertz area. This position is ideal for a customer service or claims professional with 2+ years of warranty, claims, call center, or customer service experience who is comfortable handling customer interactions, reviewing documentation, and processing claims accurately.

Claims Specialist (Schertz Area)

Schedule: Monday – Friday 8:00am – 5:00pm

Pay: $20/hr

Job Duties:

• Review warranties to determine coverage of claim, and approve, authorize payment or deny accordingly.
• Responsible for high quality customer interactions via inbound and outbound calls.
• Order and review inspection reports when needed to assist in making claims determination.
• Make sure all documents are attached to the claim prior to submitting for processing.
• Work with dealerships to ensure the proper paper work is received for calculations on theft product claims.
• Process vendor assignments to ensure payments are sent correctly.
• Assist consumers in obtaining the necessary documentation from the dealership to get warranty registered and submitted for claim processing.
• Interact with customers, vendors and internal staff via inbound/outbound calls and email.
• Answer general questions on products and services.
• Return voicemail and reply to emails within required service levels.
• Assist customers and vendors with opening a new claim and giving status on existing claims.
• Maintain work queue to ensure claims are processed timely and effectively making follow up calls as needed for missing documents.
• Make determination on transfer/renewal requests, communicate with customers on needed documents, audit documents for the request and make final approval/denial decision.
• Process invoices and submit settlement payments.
• Process, communicate and mail checks for paid claims.
• Work with various departments to receive and communicate the status of warranty claims.
• Manage time effectively, complete tasks and projects quickly with little to no guidance, think and plan ahead.
• React with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the total picture.
• Possess and exhibit an exemplary level of integrity and discretion in handling confidential information.
• Maintain a strong focus on continuous process improvement.
• Work collaboratively in a team environment and build effective working relationships inside and outside of the group.
• Demonstrate sound judgment and problem-solving skills

Requirements :

High school degree or GED

Must have at least 2+ years s of warranty, claims, call center or customer service experience.

Tri-Starr Talent is a leading employment and professional placement firm focused on helping job seekers cut through the noise of the traditional application process. Through established relationships with hiring managers and a deeper understanding of each opportunity, we help connect you directly with employers and roles that align with your experience, goals, and long-term career interests. We understand that every job search is unique, and our team is here to help you find the right fit—not just the next job.

Tri-Starr Talent is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Company Description

Tri-Starr Talent is a leading employment and professional placement firm focused on helping job seekers cut through the noise of the traditional application process. Through established relationships with hiring managers and a deeper understanding of each opportunity, we help connect you directly with employers and roles that align with your experience, goals, and long-term career interests. We understand that every job search is unique, and our team is here to help you find the right fit—not just the next job.\n\n\nTri-Starr Talent is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.