Medical Call Center Representative

Medical Call Center Representative – Rocklin, CA Chapa‑De is a nonprofit community outpatient health center dedicated to advancing the health and well‑being of American Indians and low‑income residents. We are opening a new clinic in Rocklin in March 2027 and are seeking a compassionate, patient‑focused Medical Call Center Representative to become the vital link between patients and our care team. Schedule: 9:30 a.m. – 6:30 p.m. Anticipated Start Date: September 2026 Hourly Pay: $23.20–$25.00 Employer‑paid health insurance: 100 % for employee, 80 % for dependents. 17 days PTO, 11 paid holidays, 8+ sick days (1 hour for every 30 hours worked). Retirement plan with 6 % company match. Responsibilities Answer inbound patient calls with professionalism and compassion. Schedule appointments and coordinate with providers. Provide accurate information on services, procedures, and general health inquiries. Escalate urgent matters to appropriate medical staff promptly. Qualifications High school diploma or GED. Minimum 1‑year experience answering high‑volume phone calls. Proficiency in computer use and preferably electronic health record systems. Strong customer‑ orientation and problem‑solving skills. Basic knowledge of medical terminology. About Chapa‑De Chapa‑De provides convenient access to high‑quality, compassionate care in Auburn and Grass Valley, CA. We value cultural competency, respect, and equal opportunity for all employees. Equal Opportunity Statement Chapa‑De is an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, age, or veteran status. #J-18808-Ljbffr