Technical Account Manager - SaaS, DevOps.

Overview Technical Account Manager - DevOps & SaaS Build Optimization Location: Central US or West Coast Work Model: Remote (with occasional travel) Start Date: ASAP Our client is a well-funded, high-growth SaaS provider headquartered in New York City. The company is focused on enabling organisations to streamline and accelerate software development and deployment through innovative, developer-centric solutions. They are seeking a technically strong, customer-facing Technical Account Manager or Technical Customer Success Manager to manage and expand a portfolio of enterprise clients across the United States. This is a hands-on, consultative role requiring close collaboration with developers, DevOps teams, and engineering leadership. You will support customers in optimising build performance, scaling infrastructure, and improving development velocity. Acting as a trusted advisor, you will leverage deep technical expertise alongside strong commercial acumen to drive product adoption, maximise customer value, and support long-term retention and revenue growth. What You’ll Do Own a portfolio of enterprise accounts end-to-end Lead onboarding, optimisation, and ongoing customer success Improve build performance, CI/CD pipelines, and infrastructure Drive adoption, retention, and growth (~$10M revenue) Act as a trusted technical advisor to engineering teams What You’ll Bring 5+ years in a technical customer-facing role (TAM / CSM) Strong knowledge of build systems and CI/CD (e.g. Bazel, Jenkins, GitHub Actions) Experience with cloud platforms (AWS, Azure, or GCP) and distributed systems Ability to translate technical value into business impact Nice to Have Experience with large codebases, Docker/Kubernetes, or AI-driven workflows Be a part of a dynamic team that is shaping the future of CI/CD, DevOps and Software Development innovation. Apply now to explore this exciting opportunity: #J-18808-Ljbffr