Client Services I Representative- Office Services

About the Role Responsible for prompt delivery of various on‑site work assignments, providing customer service and ultimately, customer satisfaction. Key Responsibilities Promptly inform supervisor of potential problems or customer concerns. Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal. Strong focus on providing good customer service. Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Perform services including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attend cross‑functional trainings to ensure ability to provide coverage when short‑staffed. Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail. Track courier and accountable items (FedEx, UPS, Certified Mail, etc). Research and route unidentified and generic mail. Receive, log, deliver and track messenger items. Respond to customer requests. Perform routine upkeep of equipment. Record and track customer inquiries and fulfillment of requests. Copy/Print Production/Copy Center Responsible for prompt and accurate reproduction of all print requests. Review electronic file for print readiness, print documents, punch, bind, assemble, sort, laminate and perform pre‑delivery quality control check. Receive, log, deliver and track all activity for reporting purposes. Respond to customer requests. Perform routine upkeep and basic maintenance of equipment. Record and track customer inquiries and fulfillment of requests. Perform daily convenience care functions as needed. Device Maintenance Ensure customer satisfaction through performance and maintenance of reprographic equipment at customer location. Follow daily established maintenance processes and procedures. Maintain routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper. Evaluate equipment issues and notify service department if unable to resolve. Deliver paper. Assist end‑users in basic functionality of equipment. Record meter reads. Maintain service activity reports. Monitor supplies and restock inventory. Reception/Office Services Perform general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer. Respond to customer needs and requests, accept deliveries and set up food and beverages for meetings. May also be responsible for copy/binding/copier maintenance. Required Qualifications HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Basic computer skills/technical knowledge. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills. Ability to lift up to 50 lbs. Ability to stand, bend, walk, reach, and pull for extended periods. Ability to work overtime as needed. Ability to work with minimal supervision. Required to obtain security/other clearances needed to enter customers' premises. Salary Anticipated hourly rate: $17.20 - $23.37. EEO Statement All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr