Lead Receptionist

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.


Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Descriptio n

The Lead Receptionist/Concierge is responsible for overseeing front desk operations and delivering a high standard of customer service to clients, guests, and employees. This role supervises a team of up to five reception staff, ensuring efficient front desk coverage, strong client relations, and consistent communication across the organization. The position reports to the Client Relations Manager or Client Relations Director and is classified as Non-Exempt.


ROLES & RESPONSIBILITIES:

• Supervise, train, and mentor reception staff to ensure consistent service quality and team performance

• Develop and manage reception schedules to ensure appropriate front desk coverage

• Oversee daily front desk operations, including greeting visitors and managing incoming calls

• Ensure all guests and clients receive a professional, welcoming, and efficient experience

• Serve as the primary point of contact for client and visitor inquiries and service requests

• Coordinate internal and external communication, ensuring accurate and timely message delivery

• Manage appointment scheduling, visitor logs, and front desk traffic flow

• Provide administrative support including mail distribution, filing, and office supply management

• Support coordination of meetings, conferences, and events, including room and resource setup

• Monitor building access and enforce security and visitor management protocols

• Respond to and escalate security or emergency situations as needed

• Conduct performance evaluations and provide ongoing coaching and feedback to team members

• Support continuous improvement of front desk processes and service delivery standards

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong leadership and team management abilities

• Excellent customer service and client-facing communication skills

• Professional front desk and receptionist experience

• Strong organizational and multitasking skills in a fast-paced environment

• High attention to detail and accuracy in administrative tasks

• Strong verbal and written communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Ability to manage competing priorities and maintain composure under pressure

• Strong interpersonal skills with a collaborative, team-oriented mindset

• Ability to handle confidential information with discretion

• Basic understanding of security protocols and visitor management procedures

• Adaptability and flexibility in dynamic workplace environments

QUALIFICATIONS:

Education:
High School Diploma required; college degree highly preferred

Experience:
3-6+ years of experience in receptionist, front desk, concierge, or administrative support roles, including prior experience in a lead or supervisory capacity preferred.


Technical Skills:

• Microsoft Office Suite (Word, Excel, Outlook)

• Visitor management systems (preferred)

• Scheduling and calendar management tools

• Basic office communication and tracking systems

The Compensation range for this role is $34.00 to $36.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.


Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.


We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.


Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.