Front Desk Agent

SLS LUX Brickell Front Desk Position

Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city's center.

Job Purpose

Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

Duties & Functions

Actively welcome, greet, and check guests in

Inform guests with a savvy knowledge of the hotel, its services, the city, and local 'happenings'

Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up

Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc.

Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries

Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process

Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken

Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with the company confidentiality standards

Ensure the correct procedure and policy standards are adhered to

Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies

Complete the appropriate reports and audits during the overnight shift

Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc.

Encourage up-selling in order to maximize rates

Ensure work areas are cleaned and maintained at all times

Any other reasonable duties as assigned by the supervisor or manager

We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Qualifications

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Bachelor's Degree preferred. High School Diploma or equivalent required

One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel

Ability to work overnight

An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred

Enter and locate work-related information using computers and/or point-of-sale systems

Ability to spend extended lengths of time viewing a computer screen

Possess a gracious, friendly, and fun demeanor

Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Must be able to stand or walk a minimum eight-hour shift.

Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.

Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary.

Must have excellent communication skills and be able to read, write, speak, and understand English.

Must be able to work inside and outside at all times of the year as needed, based on business volumes.

Additional Information

All your information will be kept confidential according to EEO guidelines.