Front Desk Receptionist WEEKEND NEEDED

Front Desk Agent

The Front Desk Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible

Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information

Accurately respond to guest requests, making recommendations based on local knowledge and property practices

Resolve resident and hotel guests' complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.

Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed

Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor

Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours

Handle check-out, cash management, and adheres to cashiering and credit policies

Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors

Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.

Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately

Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs

The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).

High school diploma or equivalent; Residential Services or Hospitality experience in a luxury environment preferred

Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred

Computer literacy with the ability to use a variety of software's

Applicants must be 18 years of age or older

Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.

Time Off PTO and paid holidays.

Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.