Direct Care Staff Lead

Description POSITION TITLE: Direct Care Staff Lead POSITION TYPE: Full Time, Non-Exempt REPORTS TO: Programs Quality and Compliance Manager COMPENSATION: Commensurate with experience/education Agency Description Nevada Partnership for Homeless Youth (NPHY) is the most comprehensive service provider for the thousands of young people experiencing homelessness in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens' lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency. Strengthening and complementing our high-quality direct services, NPHY is dedicated to advocating for this population and serves as a leader in systems-level efforts to eliminate homelessness among all Nevada’s youth. Agency Culture NPHY offers a positive, mission-driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded and love what they do. In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY family create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly training to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs. NPHY doesn't just accept diversity-we celebrate it, support it, and thrive on it for the benefit of our employees, clients, programs, and community. NPHY is proud to be an Equal Opportunity workplace and is dedicated to maintaining a welcoming, respectful, and supportive workplace where every employee, volunteer, and client feels valued. We seek to build a team that reflects the communities we serve and the young people whose lives we aim to change for the better. Learn more about NPHY at Position Definition Under the supervision of the Programs Quality and Compliance Manager, the Direct Care Staff Lead (DCS Lead) is a full-time, hourly, and professional position, working nights, weekends, and holidays. Primary responsibilities include supervising and ensuring the safety of at-risk, runaway, and homeless youth, ages 12-24, enrolled in NPHY’s Housing and Emergency Shelter programs, and ensuring their basic needs are met. The DCS Lead provides client-centered care for youth using Trauma-Informed approaches, Positive Youth Development, and other best practices. The DCS Lead is also responsible for responding to crisis calls through the Safe Place program and connecting the youth to NPHY’s Emergency Shelter program or other community agencies offering critical resources for youth. Essential Responsibilities Support the Emergency Shelter, Housing, and Safe Place programs by working collaboratively with the overnight Direct Care Staff team. Provide supervision and support overnight, weekends, and holidays to youth accessing temporary shelter and long-term housing services by ensuring their basic needs are met. Lead the overnight team during the shift to ensure all responsibilities and assignments are completed. Document and communicate progress and areas of support needed with the Programs Quality and Compliance Manager. Respond immediately to crisis calls received through NPHY’s hotline, safely pick-up youth from Safe Place partner sites, and provide trauma-informed crisis intervention services to youth. Maintain professionalism while putting youth at ease when completing assessment questions to determine youth’s eligibility for NPHY or community resources. Complete initial intake for youth who are accessing the Safe Place program, and connect the youth to a safe destination including NPHY’s Emergency Shelter, alternate shelters in the community, family reunification, etc. Maintain up-to-date knowledge of community resources, especially in shelter programs. Respond to calls from NPHY’s hotline and provide accurate information to refer the potential youth to the Safe Place program. Maintain clear, clean, and organized case files, logs, documents, reports, and all agency related and confidential materials. Provide meals to youth in the Emergency Shelter planning and preparing meals at every shift; support meal planning, budgeting, and grocery shopping for youth enrolled in Housing Programs. Supervise and assist with nightly activities for the youth including proper hygiene practices, medication management, and engaging in community activities. Provide transportation for youth enrolled in programs including medical appointments, school, employment, to and from the NPHY Drop-In Center, substance abuse treatment appointments, hospitals, airport, bus stations, and any other arrangements assigned by youth’s assigned case manager. Assist youth in completing their tasks/goals from their case plans including basic living and independent living skills, education/employment goals, health, medication management, safety planning, and accessing mainstream benefits. Facilitate Life Skills and Basic Skills Training that focus on personal hygiene, positive coping skills, time management, communication skills, conflict resolution, health and wellness, cooking, cleaning, and emotional wellbeing. Complete routine cleaning of all properties to ensure a clean and safe living space; assist the youth in cleaning and organizing their living spaces. Participate in regular meetings including shift meetings held at the beginning and end of shift, supervision meetings, and program team meetings to ensure quality of services. Maintain accurate inventory of food and supplies at each property, and stock pantries at the emergency shelter with sufficient food, clothing, hygiene supplies, and cleaning supplies. Use proper de-escalation techniques to assist youth through emotional, behavioral, and/ or mental health crises. Demonstrate good role model behavior while working with the youth in daily living skills, leisure, and recreational activities. Act as a mentor to youth to support their development and growth through their healing process, which may include supporting youth emotionally, building positive rapport and trust, through establishing healthy boundaries. Ensure the safety, maintenance, and well-being of the company fleet and properties by following all agency policies and procedures. Assist in coordinating, transporting, and monitoring youth at agency events. Maintain clear and transparent communication between all overnight staff, Case Managers, and Management by utilizing email and web-based calendars. Transcribe case notes, complete data entry into databases, submit daily and monthly reports, and ensure accuracy of information. Other duties as assigned. Requirements A minimum of a High School Diploma or equivalent is required, with strong interest in non-profit, behavioral health, mental health, social work, PSR/BST, or human service fields. Must be strong at multitasking, work effectively in a high stress environment with the ability to make logical decisions in times of crisis and work well in a team and independently. Knowledge and experience working with Office Suite programs including Microsoft Outlook and Teams, internet, email, as well as software and technology typically found in the workplace. Must be able to stay alert and awake throughout the duration of each shift. Ability to complete data entry accurately into various systems and reports. Must be at least 25 years of age, can successfully pass a drug-test and criminal background check. Current Nevada Class C driver’s license and Food Handler Safety Card. Proof of acceptable driving record and reliable transportation. Must be experienced in conflict resolution and crisis intervention. Must be dependable and punctual, and be able to work alone during scheduled shifts with minimal supervision. Must be able to work flexible schedules including holiday and overtime as necessary. Ability to drive a motor vehicle (during all hours of day and night), walk, lift and carry items up to 40 lbs., push, stoop, kneel, and stand for long periods of time. Knowledge of confidentiality laws and ability to adhere to them. Direct Care Staff will work out of various confidential locations, and may require travel between sites while on shift. Qualifications Education or previous work experience related to emergency shelter, residential programs/group homes, and crisis intervention preferred. Experience working with homeless youth, victims of crime/human trafficking/domestic violence, runaway youth, or youth in crisis is preferred. Knowledge and training on the matters relating to homelessness, LGBTQ, human trafficking, runaways, immigration, substance abuse, behavioral health, mental health, child welfare, and juvenile justice system is preferred. Knowledgeable around best practices and approaches such as Trauma-Informed Care, Positive Youth Development, Motivational Interviewing, Harm Reduction, and Housing First model. Experience working as a Basic Skills Training (BST) or Psychosocial Rehabilitation (PSR) worker is preferred but not required. Ability to communicate professionally and effectively both orally and written. Able to maintain a high level of professional and ethical standards. Knowledge/experience working with the general public (customer service oriented). Benefits NPHY offers a competitive benefits program including three weeks Paid Personal Leave (PPL) in your first year of employment and fourteen paid holidays per year. NPHY offers a unique benefit to all full-time employees in the form of a Health And Personal Investment (HAPI) reimbursement of $50 per month. NPHY also offers fully paid employee medical, dental, vision, and life insurance plans. Other employee-paid voluntary insurance plans are available including short-term and long-term disability. Employees can also participate in a 403(b) Thrift retirement plan with up to 3.5% employer match. How to Apply & Deadline If you are interested in this position and possess the qualifications, please apply via NPHY's Recruitment page. Position is open until filled. #J-18808-Ljbffr Nevada Partnership for Homeless Youth