Account Associate

About the Job

Location: Orlando, FL | Full Time | Pay Range: $45,189.14 - $54,444.75/YR (Based on experience and qualifications)

Why This Role Matters:

A great customer experience depends on more than the final installation. It depends on coordination, communication, and attention to detail throughout the sales process. In this role, you'll play a key part in helping projects move from concept to reality while supporting the teams responsible for delivering permanent experiential environments that connect brands with their audiences.

About Systems Innovation by LMG:

Systems Innovation by LMG designs permanent experiential environments and technology solutions that help brands communicate, create moments, and connect with their audiences by activating and customizing their spaces. As part of the ETP family of brands and delivered with LMG, we help organizations connect with what matters.

What You'll Do:

Support Sales Operations:

• Help Account Executives manage customer opportunities, sales activities, projects, bids, and reporting.
• Prepare and enter customer quotes, proposals, and service contracts with accurate pricing, labor, materials, freight, engineering, and travel estimates.

Keep Projects Moving Forward:

• Coordinate with project teams to ensure information is entered accurately and available when needed.
• Monitor open orders and follow up with customers, vendors, and internal stakeholders to keep projects progressing.
• Assist with scheduling meetings, site visits, installations, and other project-related activities.

Drive Accuracy Across the Process:

• Research product pricing and availability.
• Review expense reports and material worksheets for accuracy and support project costing activities.
• Complete pre-qualification applications and maintain required documentation.

Support Customers and Partners:

• Respond to customer inquiries and assist in resolving issues alongside Account Executives.
• Maintain communication with customers throughout the sales and confirmation process.
• Coordinate deposit requests, signed quotations, invoicing needs, and billing-related communication with customers and internal teams.

Collaborate Across the Business:

• Work closely with purchasing to support ordering activities and follow up as needed.
• Partner with accounting teams on deposits, invoicing, and open billings.
• Contribute wherever needed to support customers, projects, and team success.

What You Bring:

• Administrative experience.
• An understanding of the sales process.
• Strong organizational skills and attention to accuracy.
• Effective time management and communication skills.
• Adaptability and the ability to manage multiple priorities.
• Proficiency with Microsoft Office applications.

Why You'll Love It Here:

• Work at the intersection of customer relationships, technology solutions, and project execution.
• Gain broad exposure to sales, project coordination, purchasing, and accounting functions.
• Join a team focused on creating lasting experiences through permanent technology installations.
• Build skills that can support future growth into roles such as Account Executive or Project Manager.

Benefits:

Medical, dental, vision, life and disability insurance, flexible spending account, 401(k) with company contribution, paid time off, and company holidays.

Apply Today:

If you enjoy keeping projects organized, supporting customer success, and helping teams deliver meaningful outcomes, we'd love to hear from you.

Equal Opportunity Employer:

Entertainment Technology Partners and its family of brands are proud to be an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations to qualified individuals with disabilities and to disabled veterans throughout the application and hiring process. If you need an accommodation to apply, let us know and we will work with you.