Lead Customer Service Representative - Best Friends Pet Hotel

Lead Customer Service Representative

Best Friends Pet Hotel

WEST BERLIN, NJ 08091

Overview

Salary Range $16.00 - $17.00 Hourly Level Experienced Position Type Part Time Job Shift Day Education Level High School Travel Percentage Negligible Category Admin - Clerical

Description

Our leader of the pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more!

Responsibilities

Main lobby operations check-ins, check-outs, guest visits and tours, answering general questions

Answering and handling calls in a professional manner

Maintaining cleanliness

Scheduling

File maintenance

Data entry

Qualifications & Requirements

Requirements:

Able to work evenings, weekends, and holidays

1-year customer service experience preferred

Computer skills

Timekeeping

Excellent organizational skills

Able to utilize multi-line phone

Strong communication skills

Able to lift 40 lbs.

Able to stand for up to 8 hours a day

Able to handle dogs on leashes

Display professional manner at all times

The hourly pay range for this position is $16.00$17.00. Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs.