Member Services Consultant - Employee Benefits

Overview We’re looking for a Member Services Consultant - Employee Benefit to join our team. This role is about building strong relationships with clients and ensuring they receive exceptional service supporting Government entities. How You'll Make An Impact In this role, you’ll manage client accounts, focusing on self-funded business. You’ll use Gallagher’s tools and resources to deliver effective solutions and ensure a smooth renewal process. Your ability to resolve service issues and mentor new hires will help strengthen our team. Success in this role is measured by client retention, with a renewal target of 95%. You’ll also have opportunities to grow your skills through professional development programs. Manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates Utilize Gallagher’s resources and tools to create effective client deliverables Support the employee benefits Client Service Cycle to ensure a seamless renewal process measuring success based on retention and our renewal target of 95% Resolve service-related issues independently but know when to raise concerns to more experienced client service team members – guide and support new hires and account associates Complete internal professional development programs to gain an understanding of the insurance industry and RPA processes About You A bachelor’s degree and 3+ years of client coordination or claims management experience, or a high school diploma with 8+ years of experience 3+ years of experience in Employee Benefits and an active L&H license Experience with Government Entities accounts preferred A commitment to ethical behavior and upholding The Gallagher Way Strong communication skills to build relationships with clients and colleagues The ability to meet deadlines and adapt to changing priorities A desire to learn and improve, with a focus on innovation and efficiency Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range is determined by factors such as experience, education, and market conditions. In addition to a competitive salary, we provide the following core benefits: Medical/dental/vision plans, starting from day one Life and accident insurance 401(k) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more Inclusion & Diversity Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Gallagher