Administrative Support Specialist (Reception Services)

Administrative Support Specialist (Reception Services)

We are seeking an Administrative Support Specialist to support the U.S. Trade and Development Agency's (USTDA) Information Resource Center (IRC) in Arlington, VA. In this role, you will provide front desk and visitor management support that ensures professional representation of the agency, smooth coordination of appointments and meetings, and responsive assistance to staff and guests. This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.

Responsibilities

• Staff and operate the USTDA reception areas during business hours
• Receive incoming visitors and telephone calls and issue visitor badges
• Greet and assist high-level U.S. and foreign officials, Congressional staff, and senior executives
• Coordinate visitor access with building security and maintain visitor logs
• Arrange local transportation services and make reservations for visitor parking
• Distribute USTDA parking vouchers and Metro cards to guests and staff
• Accept and distribute incoming mail and courier packages as required
• Receive and log facilities requests into the building management tracking system
• Respond to facility-related submissions and generate and close work order tickets
• Monitor the shared facilities email account and escalate issues to the Office of Administration
• Coordinate conference room scheduling and assist with meeting arrangements
• Maintain the reception areas in a well-organized, clean, and professional condition
• Handle reservations for USTDA's Business Center and conference rooms (excluding Director's Conference Room)
• Maintain an events calendar for the Business Center and all Agency conference rooms
• Review and approve staff booking requests
• Provide other administrative support duties as required

Required Experience

• 1-3 years of experience in a professional office environment as a support assistant or receptionist, or equivalent position
• Experience handling phone calls, emails, and mail, serving as the point of contact for internal/external communication
• Experience managing calendars, scheduling meetings, appointments, and greeting high-level guests
• Experience creating and distributing correspondence, reports, and other documents

Required Knowledge, Skills, & Abilities

• Ability to manage the receptionist area
• Proficiency in office software and equipment
• Effective written and verbal communication skills for interacting with various individuals

Education

• High school diploma required
• Higher education preferred

Location

• Arlington, VA 22209

Telework

• Not eligible for telework

Clearance

• U.S. citizenship is required as it supports the U.S. federal government
• Active or ability to obtain and maintain a secret security clearance

Client

• U.S. Department of State (DoS)

Travel

• Travel not required

Work Hours

• Full-time, 40 hours per week, MondayFriday

Employment Classification

• Employment Classification Eligibility Nonexempt

Relocation

• Not eligible for relocation benefits

****************** KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law. Other Considerations. Applicants will be subject to a background investigation. Individual's primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.