Bilingual Technical Support Representative

Job Description

Job Description

Bilingual Technical Support Representative

Pay Rate
• $22.63/hour (Spanish bilingual)

Schedule
• Must be available to work any 8-hour shift between 8:00 AM and 10:00 PM
• Availability for at least one weekend day each week is required
• Paid training: Monday-Friday, 9:30 AM to 6:00 PM CST

Employment Type
• Long-term contract assignment

Start Date
• September 14

Join a fast-paced customer support team where you'll assist customers across multiple communication channels. This role focuses on resolving account-related questions, researching issues, and delivering timely, accurate service while maintaining a professional customer experience. Ideal candidates enjoy problem solving, communicating clearly, and managing multiple conversations throughout the day.

• Assist customers by phone, email, and online messaging with account-related questions
• Investigate customer concerns using internal systems and available resources
• Process account updates and document interactions accurately
• Compose clear, professional written responses to customer inquiries
• Deliver outstanding service while balancing speed, quality, and accuracy
• Navigate multiple systems simultaneously to resolve customer issues efficiently

• Fluent in both Spanish and English
• Minimum of 2 years of recent call center customer support or technical support experience
• Excellent written communication and reading comprehension skills
• High school diploma or GED required
• Strong multitasking, organization, and problem-solving abilities
• Ability to work effectively in a fast-paced, high-volume environment
• Interest in a long-term assignment with consistent attendance and reliability

• CRM or customer service platforms such as Salesforce, Zendesk, or similar systems
• Microsoft Outlook and Microsoft Office applications
• Live chat, messaging, or digital customer support tools
• E-commerce or event ticketing platform experience is a plus
• Experience supporting customers across multiple communication channels

By applying for this position, you consent to receive phone calls (including AI-generated calls), text messages, and emails from CornerStone Staffing, its affiliates, and contracted partners regarding employment opportunities. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. View our Privacy Policy at

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!