Field Service Supervisor

HVAC Field Service Supervisor

We are seeking a highly skilled HVAC Field Service Supervisor to support and lead a team of 15 commercial HVAC technicians. This role is heavily field-based—not an office position—and requires a hands-on leader who can coach technicians, resolve issues in real time, and run service calls independently when needed.

Responsibilities

• Provide daily field supervision, support, and mentorship to a team of 15 commercial HVAC service technicians.
• Assist technicians in diagnosing, troubleshooting, and resolving issues over the phone and on-site.
• Perform service calls independently when necessary, ensuring high-quality workmanship and customer satisfaction.
• Conduct field visits to assess job progress, verify work quality, and provide technical guidance.
• Coordinate daily workload, prioritize emergency calls, and support technicians in meeting schedule demands.
• Ensure compliance with safety standards, company procedures, and industry best practices.
• Support training, onboarding, and skill development across the service team.
• Communicate effectively with customers, management, and team members regarding job status and service needs.

Qualifications

• 2+ years of supervisory experience in HVAC or 8+ years as a Lead HVAC Technician.
• Strong commercial HVAC troubleshooting and technical diagnostic skills.
• Ability to coach and guide technicians both remotely and in the field.
• EPA Universal Certification required; additional licenses a plus.
• Excellent communication, leadership, and customer-service skills.
• Valid driver's license and ability to work in a fast-paced, field-focused role.
• Strong organizational skills with the ability to manage multiple priorities daily.