Assistant Community Director

Join Our Team at Steward + Helm – Where Community Meets Opportunity!

Company Overview: 

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.

We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship. 

Why Join Us?

• Skill-Building & Development – We empower our employees, whether you’re growing your trade expertise or looking for opportunities to move up.
• Hands-On, Impactful Work – Your day-to-day efforts directly improve the quality of life for our residents and the performance of our properties.
• Supportive Team Environment – You’ll work alongside experienced professionals who value collaboration, communication, and having each other’s backs.
• Competitive Compensation & Benefits – Your skills and reliability matter, and we make sure you’re recognized and rewarded for them.

Job Overview:

The Assistant Community Director ensures the property achieves optimal performance in leasing, collections, resident services, revenue generation, capital improvements, reporting, and compliance with company policies and applicable laws. It requires a strong commitment to customer service and operational excellence.

Key Responsibilities:

Team Support and Compliance

• Supports the Community Director in managing all operational and financial aspects of a property with 200+ units. 
• Demonstrate and promote 100% commitment to providing excellent service to residents and employees while adhering to company and Fair Housing policies.
• Collaborate with the Community Director to achieve property performance goals and operational excellence.
• Support team members with day-to-day tasks and operational needs as required.

Leasing and Resident Relations

• Show and lease apartments to prospective residents, ensuring leasing goals are met.
• Assist in minimizing revenue loss by facilitating timely turnovers and adherence to make-ready policies.
• Address resident issues promptly and professionally, escalating concerns to the Community Director as necessary.
• Inform residents about rental payment procedures and property policies.

Financial and Administrative Support

• Assist in timely rent collection and execute legal collection efforts under supervision.
• Process property expenditures, monitor expenses, and post payments accurately.
• Prepare and review invoices for accuracy before submission.
• Support monthly financial reporting and provide explanations for variances.
• Help review and prepare operating reports by assigned deadlines.

Property Operations

• Maintain accurate resident and maintenance records in accordance with company policies.
• Assist in maintaining the physical condition of the property, conducting inspections to ensure cleanliness, market readiness, and safety.
• Ensure vendors perform work according to company standards and guidelines.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Requirements

Qualifications

• 1-2+ years of experience in leasing, sales, marketing, or bookkeeping.
• At least 1 year of experience in a similar role at a 100+ unit property (supervisory experience not required).
• High School Diploma or GED equivalent.
• Basic bookkeeping skills, including proficiency with rates, ratios, percentages, and basic mathematical operations.
• Ability to work a flexible schedule, including special events and weekends.

Competencies

• Positive, motivating, and team-oriented attitude.
• Adaptability to thrive in a fast-paced environment with frequent changes.
• High degree of professionalism, discretion, and ability to maintain confidentiality.
• Strong emphasis on customer service and ability to instill this value in team members.
• Detail-oriented with excellent communication and analytical skills.