Residential Manager (Group Home - CLA), Hamden

Job Title: Residential Manager-Blue Trail Group Home, Hamden 

Schedule:  Location-specific, 37.5 hours weekly, exempt position

Location: Hamden

Reports To: Residential Division Director 

Purpose of Position:

The Residential Manager is responsible for the overall operations of a Community Living

Arrangement (CLA) within Benhaven. This includes ensuring effective staffing, compliance

with all licensing and regulatory requirements, and the implementation of high-quality, person

centered supports for residents. The Residential Manager upholds Benhaven’s standards while

fostering a safe, supportive, and engaging living environment for individuals served.

Key Responsibilities:

Staffing & Supervision:

• Develop a strong and supportive team,
• Work closely with the RN and Behaviorist,
• Interview, hire, and retain qualified staff following Benhaven's hiring procedures,
• Create and maintain a consistent and adequate staffing schedule (FT, PT, per diem),
• Develop a pool of trained per diem staff,
• Provide house-specific and Relias-based training; ensure timely completion,
• Monitor and support staff performance through regular feedback and coaching,
• Develop and manage a staff evaluation schedule,
• Conduct regular supervision and ensure each staff member understands their job role
• and the people they are supporting,
• Maintain documentation of staff meetings, evaluations, and progressive discipline as
• needed,
• Post and maintain accurate staffing schedules (Master, Planned, and Actual). 

Home Operations & Safety 

• Ensure home, yard, and vehicles are clean, safe, and well-maintained.
• Implement and monitor systems for cleanliness, maintenance, and emergency preparedness.

• Ensure current evacuation plans are available and understood by all staff.

Policy & Documentation Compliance

• Maintain up-to-date records in accordance with Benhaven policies and DDS regulations.
• Ensure all required policy manuals (Employee Handbook, DDS Policy Manual, Residential Practices and Procedure Manual) are accessible in the home.

• Provide policy training and guidance to staff using these resources.
• Ensure Therap documentation is completed and at Benhaven standards.

Financial Oversight 

• Ensure financial record keeping and documentation follow Benhaven policy and procedures

• Utilize online payroll systems to verify and manage staff hours,
• Monitors and stays within the home budget,
• Manages Overtime and staffing allotted hours,
• Reviews individual personal finances, budgets bi-weekly, and analyzes income/expense reports,

• Manages and is responsible for petty cash and credit card purchases,
• Provides oversight regarding all individual expenditures in the home

Individual Plan (IP) Management 

• Ensures the individual is heard and has a voice at all team meetings,
• Ensures all meetings and reports are person-centered and driven by the individual,
• Oversee the development, implementation, and timely documentation of each resident's IP.
• Ensure assessments (e.g., LON, behavioral, clinical) are completed as required.
• Conduct IP meetings and collaborate with interdisciplinary teams, including families.
• Write reports (quarterly, 6-month reports) for Team meetings
• Ensure all program plans, strategies, and interventions are implemented and reviewed for effectiveness,
• Coordinate training for staff on each individual’s IP goals and support needs.

Quality Improvement and Assurance

• Track and report on behavioral programs, restraint use, and medication-related data monthly
• Hold resident meetings at least twice per year
• Lead team-based decision-making to improve programming and implement changes
• Ensure timely progress reports and proper documentation in all resident records
• Support and supervise advocates in reporting and documentation processes
• Oversee submission and review of programming through the PRC in accordance with timelines

Communication & Collaboration

• Maintain consistent, professional communication with families, providers, and external stakeholders

• Document and distribute meeting minutes, decisions, and action plans
• Respond promptly to all urgent or time-sensitive requests

Resident Life & Service Coordination

• Ensure that each resident has a daily schedule that reflects their preferences, interests, and IP goals

• Oversee medication administration, transportation, household routines, and resident
• activities
• Ensure access to and coordination of medical, dental, psychiatric, social, and dietary
• services
• Monitor implementation of recommendations from healthcare professionals and document outcomes

• Ensure quarterly updates are provided for medical, psychiatric, educational, and employment services.

Qualifications: 

• Bachelor's degree in Human Services, Psychology, or related field preferred
• Minimum of 3 years of experience in a residential or human services setting, with 1–2 years in a supervisory role
• Strong knowledge of DDS regulations, licensing requirements, and best practices in residential support
• Ability to manage staff, resolve conflicts, and lead a team effectively
• Excellent organizational, communication, and documentation skills
• Proficient in Microsoft Office and electronic health record systems
• Valid driver’s license and ability to travel between locations as needed.

Work Environment:

• The position is based within a residential setting, requiring flexibility to respond to issues outside of regular business hours

• May require participation in on-call rotation

Equal Opportunity Employment:

Benhaven is an equal opportunity employer. We celebrate diversity and are committed to

creating an inclusive environment for all employees and individuals supported