Patient Access Representative - Urology Of Indiana

Patient Access Representative

Urology of Indiana is the oldest continuously operating urology practice in the country and has roots dating back to 1887. We see patients in multiple office locations throughout Indianapolis and Central Indiana. Our dedicated staff is committed to making each visit and subsequent care a comfortable and satisfying experience for patients. We consider our employees to be very valuable resources and are committed to providing recognition and the necessary training, along with appropriate compensation and benefits, to help our staff members reach their individual career goals and objectives. We offer challenging and fulfilling jobs in a variety of roles. Urology of Indiana is a dynamic, exciting place to work.

About the Role

The Patient Access Representative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office.

What You'll Be Doing

• Exceed daily expectations and goals, with minimal error, while maintaining contact with the manager regarding the status of assignments and deadlines.
• Display leadership initiative by offering to help others or asking to take on additional responsibilities when able
• Responsible for check-in/check out
• Travel to satellite locations as needed
• Verify insurance for upcoming procedures
• Processes and maintains third-party referral information and coordinates referral procedures with clinical units and billing

What We Expect from You

• High School Diploma
• Interact professionally and positively with all patients, colleagues, managers, and the executive team
• Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
• One year of experience working in a medical practice or in a health insurance organization
• Excellent verbal and written communication skills

Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have a thorough knowledge of computer information systems.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

What We Are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here Every Family Matters

Compassion Make Someone's Day

Collaboration Achieve Possibilities Together

Respect Treat people with dignity

Accountability Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.