Specialist - DGR Training FT: Bilingual (Spanish) Preferred (33188)

The DGR Training Specialist will report to and work in conjunction with the DGR Training and Optimization Manager to design, develop, coordinate, and deliver highly engaging, performance-based, learner‑centric training and coaching solutions to enhance DGR team member capabilities needed to achieve DGR and personal goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Build and maintain strong relationships with all departments and stores to determine needs and to give and receive feedback and coaching. Keep learning materials up to date based on business data, trends and updates to operational processes. Create blended learning solutions for technical and soft skills. Write and build training materials including outlines, job aids, work instructions, classroom materials, on‑the‑job training guides, e‑learning modules, posters, hand‑outs, infographics, videos, quizzes and worksheets. Facilitate leadership and operational training via group setting, virtual webinar/teleconference, and one‑on‑one. Collaborate with DGR leadership to enhance, train and maintain high standards of in‑store customer experience, utilizing customer service satisfaction survey process and mystery shop evaluation process. Evaluate the effectiveness of training by assessing learning and application of learning to job performance as measured against business goals and objectives. Measure progress and effectiveness of training through capturing feedback and gathering data through observation and testing. Prepare comprehensive analysis and reports of data and identify recommendations to improve. REQUIREMENTS Two years’ expert training facilitation and solid instructional design experience required. Three years’ experience in team building and coaching to improve performance and two years’ retail, logistics, warehouse and/or safety experience strongly preferred. Bachelor’s Degree in education, business, marketing, merchandising or related field. Minimum four years work experience may be considered in lieu of degree. Excellent written and verbal communication skills with ability to collaborate with multiple business units and all levels of the organization to assess needs, develop and deliver training as promised. Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint, and Excel) required. Skills in E‑Learning Authoring Tools, SharePoint, Yammer, Snagit, Brainshark and Learning Management Systems strongly preferred. Must be able to meet the physical requirements of the position. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business. Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr Goodwill San Antonio