Collections Specialist I

Description Mascoma Bank is seeking a diligent and detail‑oriented Collections Specialist I to join our team. In this role, your primary responsibility will be to manage tasks associated with delinquent accounts of the bank, while maintaining positive client relationships. What You'll Do Perform all aspects of general residential collection functions. Communicate with customers to discuss delinquency status on accounts by telephone, email, mail or in person. Handle customer questions and correspondence related to customer delinquency – by telephone, email, mail or in person. Maintain collection files by: Documenting action taken/promised within our systems. Providing instruction for applying payments to past‑due loans. Reviewing accounting to ensure accuracy. Maintaining loan files with regard to delinquency. Handling routine issues and answering routine questions as related to the collections function. Requirements What We're Looking For High School diploma or equivalent Excellent interpersonal communication Collections experience preferred Banking experience preferred Ability to use and possess a working knowledge of computers Able to maintain confidentiality and privacy Professional appearance; grooming and dress consistent with MB appearance policy Location This position is based at our White River Junction, VT Operations Center and may be eligible for a hybrid work schedule after training is complete. Why Mascoma Bank? Strong culture of belonging with a team that values creativity, new perspectives and innovation. Community first minded. We care about our employees and the communities we serve. Competitive compensation. Career development and internal career mentorship. Comprehensive health care, dental care, and vision. 401(K) Program: 4% safe harbor employer match on top of 5% non‑elective contributions following one year of service. Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off. Tuition Reimbursement. Student Loan Paydown and so much more! Background and Credit Check As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations. Please note Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case‑by‑case basis, considering their relevance to the role and any regulatory requirements. Our Commitment to Belonging! The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team‑building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves. Mascoma Bank is proud to be an Equal Employment Opportunity and affirmative action employer. Mascoma Bank is an affirmative action and equal opportunity employer, M/F/D/V. #J-18808-Ljbffr