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Customer Advocacy Lead - Life Insurance Ops

New York Life

New York Life seeks a Manager, Customer Advocacy to lead a team resolving complex life insurance and annuity complaints. You’ll balance customer needs with regulatory requirements, partnering across Service, Compliance, Legal, Product, Technology, and Field Service to prevent recurrence and improve outcomes. The role emphasizes developing people, solving challenges, and driving enterprise-wide improvements with governance and data-driven insights, including AI-enabled capabilities. #J-18808-Ljbffr New York Life

Vacancy posted 3 days ago
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