Receptionist

Williams Lea by RRD is a global business support services company with a strong legacy of over 200 years of experience delivering world‑class business solutions, specialized in administrative support, document production, presentation design and marketing and communications services to leading companies—especially within legal, financial and professional services industries. We’re a people‑powered organization across North America, the UK, Europe and Asia Pacific, helping clients operate more efficiently and effectively with thousands of employees worldwide. Whether supporting law firms with critical document production or financial institutions managing high‑volume print and digital communications, we’re the behind‑the‑scenes team keeping everything running smoothly. Job Description Receptionist for Global Client US Head Quarter office in Los Angeles. The Receptionist delivers exceptional customer service for our clients and is responsible for leading employees and directing workflow for reception and concierge services while serving as a subject‑matter expert and resource to the team. Job Duties Ensure team provides outstanding reception and concierge service to client, while building strong customer relationships Communicate with direct reports, manager and client on job or deadline issues Immediately escale operational problems or issues to supervisor or manager Handle client concerns and problem‑solve resolutions in accordance with policies and procedures Produce required reports on schedule Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations Ensure a seamless and personal guest journey Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival Understand customer’s needs and provide them with 5‑Star professional service Attend to guests’ wishes and requirements Answer the phone and make reservations, take and distribute messages or mail and redirect calls Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request from guests Handle external and internal calls in a professional manner Assist hospitality with setting up rooms with beverages and food Manage any external catering requirements from third‑party vendors Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV, room layout and food and beverage requirements are noted Continually monitor reception inbox ensuring e‑mails are responded to in a timely manner Book transport for employees and clients Manage Visiting Attorney office and room bookings and visitor pass management Liaise with other departments to ensure efficient communication and guest service, and create a ‘one team’ approach to delighting your guests Occasional requirement to support client functions that run into the evening Adhere to Williams Lea policies in addition to client site policies Qualifications High school diploma or equivalent Minimum 3 years’ concierge and/or reception experience in a customer‑service environment, legal or financial services industries preferred 1 year or more experience working on a reception desk for a blue‑chip company within a busy office environment Intermediate Microsoft Word and Excel skills Basic Microsoft PowerPoint skills Prior experience working with vendors preferred Outstanding guest services skills Excellent and sophisticated communication skills, both verbal & written Good time‑management skills Good knowledge and understanding of a Cisco telephone system Must possess professional presentation/appearance Great interpersonal skills and an outgoing personality Excellent command of the English language, both in verbal and written communication Operational experience working at prestigious events preferred Attention to detail with good organisational skills Must possess passion to achieve excellent guest service consistently Demonstrates the ability to lead others effectively Ability to work under pressure, plan ahead and anticipate problems Ability to meet all required deadlines A welcoming positive manner and an understanding of what good customer service looks like Acts with integrity at all times and embraces the company philosophy Ability to understand the needs of the client and provide customer service and superior client service Ability to create and maintain strong relationships and channels of communication with key interfaces and the business Knowledge of Condeco and working knowledge of A/V equipment an advantage Ability to multitask, prioritise workload and provide administrative support Ability to handle sensitive and/or confidential documents and information Able to make independent decisions that conform to business needs and policy Good problem‑solving skills, with the ability and understanding of when to escalates a problem to a supervisory or managerial level Must work well in a team environment Must be able to interact effectively with multi‑functional and diverse backgrounds Ability to work in a fast‑paced environment #J-18808-Ljbffr RR Donnelley