Family Support Center Service Coordinator-(Human Services Specialist I)-Community Resources & Svcs.

POSITION SUMMARY/CLASS DESCRIPTION

Howard County conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking. What are we looking for? We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations. What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY: Responsible for the overall coordination of child-centered, family-focused, and community-based support services for The Office of Children and Families' (OCF) Family Support Center (FSC) Program. The Service Coordinator will integrate participants in all Office of Children and Families programs and services, conduct family case meetings, deliver parent education and participate in community outreach. The Service Coordinator is a collaborative partner with community programs, linking and engaging families with social and human services throughout the county. The position will also develop and implement parent workshops and assist in programming and service delivery throughout the Office of Children and Families. STARTING SALARY HIRING RANGE: $27.37 - $30.86 $56,925 - $64,180 CLASS DESCRIPTION: Performs professional level human services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes human service, administrative, and counseling work; providing counseling and programmatic services to the special populations; and providing assistance in identifying the population at risk, its needs and how to meet those needs. Organizes and publicizes large events for citizens or special groups. Work also includes providing services needed to carry out human service programs or the operation of a medium sized center with extensive regional responsibility and concurrent programming. *IMPORTANT NOTICE: This position is grant funded. Individuals selected for the position will serve at the pleasure of the appointing authority and may be terminated if the grant funding for the position ends.*

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meets with new OCF FSC families to familiarize and integrate them into programs and activities; complete all required program participant paperwork including ongoing development of family partnership agreements.
• Conduct enrollment, intake, orientation, and ongoing case management services for families participating in OCF's Family Support Center Program
• Develop and maintain relationships with community organizations and facilitate referrals to ensure coordinated, high-quality support for families
• Connect families to community resources, referrals, crisis support, and supportive services to promote family stability and self-sufficiency
• Maintain accurate and timely documentation, including case notes, service logs, milestone tracking, and family records
• Maintain compliance with confidentiality and all required reporting standards
• Participate in regular meetings with supervisor and with team members to discuss progress, challenges, and other issues as they relate to service coordination
• Attend trainings and meetings as required by the Department, Office, and grant funders.
• Participate in activities related to Emergency Management as requested including work outside normal business hours to include some weekends and evenings.
• Other related duties may be assigned.

MINIMUM REQUIRED EDUCATION/EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience. PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor's Degree in a related field, Early Childhood, Social Work, Human Services, and two (2) years of experience in similar function, or an associate degree and five (5) years of experience in a similar function. Example of similar functions; Family Navigator, Family Engagement, Child Care Resource and Referral or Human Services.
• Strong interpersonal skills, excellent oral, written communication, planning and service coordination skills and the ability to work well with an ethnically diverse population.
• Knowledge of community resources and how to access them effectively.
• Proficiency in virtual platforms and use of technology for human services delivery.
• Ability to establish trusting relationships.
• Experience with data reporting and record keeping.
• Bilingual (English/Spanish) desirable but not required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; and use hands to touch or handle. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee must be able to drive to assisted living facilities, meetings, etc. This is a field/technical position with work typically performed in both office and field settings and requiring the ability to maneuver in and around such settings. The noise level in the work environment is usually moderate. LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY: LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

ADDITIONAL INFORMATION

TO APPLY: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted. Selected candidates may be subject to drug screening, background screening, and reference checks. At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services ( or World Education Services: International Credential Evaluation (

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at View email address on click.appcast.io. Requests for accommodations should not be attached to the application.