NTT Data Business Solutions Global Managed Services GmbH Dresden

Automation Business Process Analyst (f/m/d) Location: Germany Benefits Flexible working hours and locations : workation, mobile working, part-time models, sabbaticals, etc. Your further development by plan : topic‑specific induction, targeted career development based on career models, programs and your own academy Family first : e.g. daycare allowance, paid maternity leave and paternity network SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities. We take care : e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers We help you get from A to B : company car (depending on your role), discount on public transport and bicycle leasing via JobRad®. Responsibilities You are responsible for analyzing, designing and optimizing business processes to enable and strengthen automation solutions across NTT DATA Business Solutions. You identify high‑value opportunities , document clear and complete requirements and prepare processes for Automation‑aligned delivery . You collaborate with stakeholders to understand current workflows, uncover improvement potential and develop detailed process and value documentation. You ensure that automation initiatives are feasible, well‑defined and support the shift towards reliable, scalable automation. Qualifications You have proven experience in business process analysis, workflow documentation and process optimization . You have practical knowledge of automation technologies, workflow tools or orchestration platforms (e.g. ServiceNow Flow, RPA, scripting, integration tools). You have working knowledge of automation value modelling, feasibility assessment, and identifying high‑value use cases. You have strong analytical skills as well as excellent communication and facilitation skills for working with SMEs, service teams and technical roles and a continuous improvement mindset. Experience with AI‑assisted analysis or AI‑driven opportunity identification tool is advantageous. Familiarity with IT service processes and general ITSM environment is a plus. Proficiency in written and spoken English and German round out your profile. #J-18808-Ljbffr Hochschule für Technik und Wirtschaft Dresden